Evening Client Services Specialist - CRM & Support

Millstone Medical; Olive Branch (MS); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Tuition Reimbursement

Paid Time Off

Job summary

Millstone Medical is seeking a Customer Services Agent in Olive Branch, MS to handle client inquiries and resolve issues, ensuring an exceptional experience. The role supports sales, logistics, and quality functions in a fast-paced medical device packaging environment.

The position requires a high school diploma, strong communication, CRM proficiency, and knowledge of shipping/logistics systems. Full-time role with competitive benefits and ISO/FDA focus.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and MS Office.
• Experience with shipping/logistics systems (DHL, FedEx, UPS).

Responsibilities

• Respond to client inquiries via phone and email in a timely manner.
• Provide accurate information about products, services, and policies.
• Resolve complaints to ensure customer satisfaction.
• Document interactions in the CRM system and coordinate with teams.
• Escalate complex issues to appropriate departments.
• Ensure policy adherence and data accuracy.

Skills

Verbal & written comms

Problem solving

Multitasking

CRM proficiency

Logistics knowledge

Sales/order taking

Quality standards

Project coordination

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

DHL/FedEx/UPS systems

Billing & order systems

Job description

Millstone Medical is seeking a Customer Services Agent in Olive Branch, MS to handle client inquiries and resolve issues, ensuring an exceptional experience. The role supports sales, logistics, and quality functions in a fast-paced medical device packaging environment.

The position requires a high school diploma, strong communication, CRM proficiency, and knowledge of shipping/logistics systems. Full-time role with competitive benefits and ISO/FDA focus.