Client Services Agent (12:30pm to 9:00pm)

Millstone Medical; Olive Branch (MS); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Tuition Reimbursement

Paid Time Off

Job summary

Millstone Medical is seeking a Customer Services Agent in Olive Branch, MS to handle client inquiries and resolve issues, ensuring an exceptional experience. The role supports sales, logistics, and quality functions in a fast-paced medical device packaging environment.

The position requires a high school diploma, strong communication, CRM proficiency, and knowledge of shipping/logistics systems. Full-time role with competitive benefits and ISO/FDA focus.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and MS Office.
• Experience with shipping/logistics systems (DHL, FedEx, UPS).

Responsibilities

• Respond to client inquiries via phone and email in a timely manner.
• Provide accurate information about products, services, and policies.
• Resolve complaints to ensure customer satisfaction.
• Document interactions in the CRM system and coordinate with teams.
• Escalate complex issues to appropriate departments.
• Ensure policy adherence and data accuracy.

Skills

Verbal & written comms

Problem solving

Multitasking

CRM proficiency

Logistics knowledge

Sales/order taking

Quality standards

Project coordination

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

DHL/FedEx/UPS systems

Billing & order systems

Job description

Client Services Agent (12:30pm to 9:00pm)

Job Category: Sales/Marketing

Requisition Number: CLIEN001701

• Posted : September 14, 2026


• Full-Time

Locations

Showing 1 location

8836 Polk Ln
Olive Branch, MS 38654, USA

Description

Come join Millstone Medical and become part of a high growth company where you will have the opportunity to learn and grow in an employee-centric culture and see the importance of your work!

Millstone is a fast growing, fast paced medical service provider for the top Orthopedic companies in the industry. Millstone’s business focus is sterile and non-sterile packaging of medical devices.

Millstone also engages in other activities, such as mechanical inspection and assembly, which are designed to meet the outsourcing requirements of medical device manufacturers seeking to reduce costs while maintaining high levels of quality, accuracy, and timeliness. We are FDA and ISO registered and employ a detailed internal quality system to ensure ISO compliance.

What's in it for you?

A company committed to quality, growth, career pathing.

At Millstone, we want you to be your best at work and at home. In addition to competitive compensation, we have designed our Total Rewards Benefits Program to support the physical and emotional well-being of our employees and their families.

• Medical, Dental & Vision - Starting on the 1st day of employment


• Supplemental Benefits - Life, Disability, Critical Illness


• Paid Time Off


• Tuition Reimbursement


• Career Pathing

Position Summary

The Client Service Agent serves as the first point of contact for customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience. The primary responsibilities will include addressing client inquiries, resolving issues, and ensuring that our clients have a positive experience with our products and services. The Client Service Agent will work closely with other departments to ensure client needs are met efficiently and effectively.

Key Responsibilities

Customer Interaction:

• Respond to client inquiries via phone, email, ASANA, in a timely manner


• Provide accurate information regarding products, services, and policies.


• Handle complaints and resolve issues efficiently to ensure customer satisfaction.

Problem-Solving

• Investigate and resolve customer concerns or issues in a timely manner.


• Escalate unresolved or complex problems to the appropriate department or manager.

Record Keeping

• Document all customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.


• Maintain organized records for future reference.


• Coordinate with other departments, such as sales, logistics, or technical support, to resolve customer issues.


• Share customer feedback to contribute to process improvements.

Policy Adherence

• Ensure compliance with company policies, procedures, and standards during every interaction.

Knowledge & Skills

• Excellent verbal and written communication skills.


• Strong problem-solving and conflict-resolution abilities.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Proficiency in CRM software and basic computer applications (e.g., Microsoft Office).


• DHL, FedEx, Courier, UPS systems


• Sales – Order taking, receiving


• Operations and Packaging flow


• Quality/ISO/FDA


• Project Management – Distribution loaner set operations

Minimum Educational Qualifications

High school diploma or equivalent (required).

Millstone Medical Outsourcing provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status, or any other status protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.