Evening Checkout Specialist & Customer Care

Michaels; Lexington (KY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Commuter benefits

Telemedicine services

Flexible spending accounts

Job summary

Michaels Stores in Lexington, KY is seeking a customer-focused team member to assist shoppers, run a smooth checkout, and support store operations. You will help customers find products, enroll them in rewards programs, and participate in BOPIS/SFS processes while maintaining stock and merchandising standards.

The role emphasizes friendly service, adherence to SOPs, teamwork, and cross-training in Custom Framing.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast and friendly checkout experience; execute cash handling to standards
• Engage customers on Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible for merchandise recovery and store maintenance to ensure a well-merchandised, in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; promote positive image and respect toward others
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Cash handling

Sales assistance

Job description

Michaels Stores in Lexington, KY is seeking a customer-focused team member to assist shoppers, run a smooth checkout, and support store operations. You will help customers find products, enroll them in rewards programs, and participate in BOPIS/SFS processes while maintaining stock and merchandising standards.

The role emphasizes friendly service, adherence to SOPs, teamwork, and cross-training in Custom Framing.