Customer Care Representative - 2nd Shift Full Time (Shift Premium Available)

Associated Bank - Corp; Hales Corners (WI); On-site; USD 23,419 - 36,010; Full time

Benefits offered by this job

Paid time off to volunteer

401(k) and pension plans

Bonus for working Saturdays

Well-being programs and incentives

Job summary

Associated Bank - Corp in Hales Corners, WI is looking for a Customer Care Representative to assist customers with inquiries and provide financial guidance. This role offers competitive pay ranging from $17.00 to $26.14 per hour, plus opportunities to develop skills and advance within the organization.

The ideal candidate has a high school diploma and some customer service experience, preferably bilingual in English and Spanish. Enjoy benefits like retirement savings plans and paid volunteer time.

Qualifications

• Less than 2 years of customer service experience in relevant fields.
• Bilingual proficiency in English and Spanish preferred.

Responsibilities

• Respond to customer inquiries via phone and email.
• Troubleshoot and resolve complex account issues.
• Promote bank products and services.
• Mentor and train new team members.

Skills

Customer service

Problem-solving

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Job Description Summary

As a Customer Care Representative, you'll be the friendly, knowledgeable voice our customers rely on. You'll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

Role Summary

Shift: 12:00 pm – 9:00 pm (eligible for shift premium).

Key Accountabilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high‑quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Education & Experience

Required:

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Preferred:

• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Why You'll Love Working Here

Enjoy every Sunday off, fun on‑site activities, and a $50 bonus for working Saturdays. You’ll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first – where your work truly makes a difference.

Benefits

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity‑focused colleague resource groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well‑being programs and incentives, parental leave, employee stock purchase plan, military benefits and more.
• Personal banking, loan, investment, and insurance benefits.

Compliance Statement

Associated Bank is an equal‑opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Pay Range

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$17.00 – $26.14 per hour