Evening Admissions Counselor - Impactful Clinical Intake

Acadia Healthcare; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus opportunity

Benefits package

401(k) with match

Paid time off

Professional development

Job summary

Acadia Healthcare is seeking an Admission Counselor for evening shifts in Madison, WI. This full-time role focuses on admissions, intake assessments, and utilization review to ensure appropriate care levels and benefit utilization.

You will collaborate with clinical teams, verify benefits, and coordinate admissions/transfers while maintaining accurate medical records and prioritizing patient safety and service quality.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission and communicate eligibility details to the patient or significant other.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Schedule pre-admission assessments and communicate disposition recommendations to patients or families.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission when possible and within payor guidelines.
• Admit the patient to the registration system and complete forms with the patient.
• Demonstrate professionalism and prioritize patient safety in all interactions.
• Coordinate care for patients not admitted and arrange follow-up/referrals.
• Maintain urgency regarding patient safety and customer service.

Skills

Communication

Empathy

Interpersonal skills

Customer service

Clinical intake

Education

Bachelor's in social services

Master's in social services

Tools

CPR certification

De-escalation training

Job description

Acadia Healthcare is seeking an Admission Counselor for evening shifts in Madison, WI. This full-time role focuses on admissions, intake assessments, and utilization review to ensure appropriate care levels and benefit utilization.

You will collaborate with clinical teams, verify benefits, and coordinate admissions/transfers while maintaining accurate medical records and prioritizing patient safety and service quality.