DSHS HCLA Social And Health Program Consultant 4

Washington State Department of Social and Health Services; Seattle (WA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Washington State Department of Social and Health Services is seeking a Social and Health Program Consultant 4 for the WA Cares Fund to support and train staff, and provide consultation, interpretation, training, and technology assistance to supervisors and staff.

You will liaise across local, regional, and HQ teams, ensure compliance with department policies, and collaborate with community providers to improve access to services. Travel across Region 3 is expected; hybrid work is available.

Qualifications

• Prioritization of tasks in fast-paced government environments.
• Clear written and verbal communication for diverse audiences.
• Ability to analyze complex policy questions and determine compliant solutions.
• Collaborative work with multiple teams and external partners.
• Understanding and interpretation of legal/eligibility documents.

Responsibilities

• Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies.
• Create and update procedures for the Benefits and Customer Care team, ensuring clarity and ease of understanding.
• Provide training and technical support to staff on tools such as BAMS, CRM, the Assessment tool, Provider One, and Knowledge and Policy manuals.
• Work with leadership and tech liaisons to simplify technical information for staff.
• Develop and maintain WA Cares Fund procedures and training materials, updating as needed.
• Update training plans for new staff and monitor their progress through group and one-on-one sessions.

Skills

Prioritization

Communication

Issue resolution

Collaboration

Legal comprehension

Independent decision-making

Problem-solving

Adaptability

Education

MSW or related field

BSW or related field

Job description

DSHS HCLA Social and Health Program Consultant 4

Are you passionate about making a difference in social and health services? The WA Cares Fund is seeking a dedicated Social and Health Program Consultant 4 to play a crucial role in supporting and training our staff while enhancing service delivery for our clients.

Come join the WA Cares Fund team within the Home and Community Living Administration to help develop the first-in-the-nation social insurance program and be part of the latest example of why Washington State is a national leader in long-term care policy insurance coverage for all working Washingtonians. Our team is responsible for designing and implementing the program and helping Washingtonians understand this new benefit. Your experience will help and support the Department of Social and Health Service’s mission to partner with people to access support, care, and resources.

As a Social and Health Program Consultant for the WA Cares Fund, you will support and train staff, and provide consultation, interpretation, training, and technology assistance to all supervisors and staff. You will act as a liaison between local, regional, and headquarters staff, and/or cross-agency partners, and represent the region on statewide committees providing consultation, training, planning and coordination, and policy input. You will need to dedicate significant time to development to ensure compliance with department expectations, quality assurance, and policies related to the implementation and ongoing management of the WA Cares Fund. Additionally, you will work with community providers and advocates to educate and improve access to service delivery for clients.

Must note: The assigned duty station for these positions can be located in Pierce, Thurston, or Clark County. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 3 to deliver training and participate in meetings is expected regularly.

Some Of What You Will Be Doing

• Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies, procedures, etc.
• Create and update procedures for the Benefits and Customer Care team, ensuring clarity and ease of understanding.
• Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals.
• Work with leadership and tech liaisons to simplify technical information for staff.
• Develop and maintain WA Cares Fund procedures and training materials, updating as needed.
• Update training plans for new staff and monitor their progress through group and one-on-one sessions.
• Regularly review case records to ensure accuracy in assessments and documentation.
• Share updates on policies, procedures, and program changes with staff.
• Compile data and generate reports as requested by supervisors or administrators using various tools.
• Develop and maintain performance tracking and quality assurance tools as needed.
• Conduct quality assurance reviews to identify deficiencies and address training needs.
• Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures.
• Attend agency meetings, promote outreach, and travel as necessary.

Additional Knowledge, Skills And Abilities We Are Looking For

• Prioritization – You can juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment.
• Communication – You explain things clearly, both in writing and when speaking, so everyone from clients to colleagues understands you.
• Issue resolution – You can break down complex issues related to the WA Cares Fund and find appropriate solutions.
• Collaboration – You work well with others and maintain a professional, respectful tone with both the public and your teammates.
• Legal comprehension – You understand and can interpret legal documents relevant to benefits or eligibility.
• Independent decision-making – You’re comfortable making informed choices and analyzing complicated information on your own.
• Problem-solving – You approach challenges with curiosity, logic, and a clear head, using critical thinking to find solutions.
• Adaptability – You stay proactive and open to improvement, especially when refining processes in benefits and customer service work.

Learn More About WA Cares Fund Here

One year of experience as a Social and Health Program Consultant 3 or equivalent,

Or

Two years of experience as a Social and Health Program Consultant 2 or equivalent,

Or

A master’s degree in social work, a health or social science, public administration or a related field; and four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs,

Or

A bachelor’s degree in social work, a health or social science, public administration or a related field; and five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.

Or

A combination of professional/practical hands-on experience of nine to ten years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.

Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

Questions about this opportunity?

Please contact Vincent Hamilton at [e-mail] and reference project number 06978.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Neb) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here . Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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