EV Technical Service Specialist – Onsite Anaheim

Waev; Anaheim (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Waev Inc. seeks a Technical Service Support to join the Technical Service team in Anaheim, CA. The role focuses on troubleshooting via email/phone, case management, and coordinating with dealers and customers to ensure fast, effective issue resolution.

The ideal candidate has automotive service experience or an engineering background with hands-on vehicle troubleshooting and strong communication skills. This is an on-site role at Waev's Anaheim facility.

Qualifications

• Automotive service technician with a customer-facing inclination.
• Hands-on automotive troubleshooting experience for mechanical or electrical engineers.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment and deliver exceptional service.

Responsibilities

• Manage and process technical service cases from initiation to resolution.
• Reproduce and troubleshoot issues on actual Waev vehicles.
• Follow up with dealers and customers via phone and email to provide updates and ensure satisfaction.
• Assist in process improvements to enhance operational efficiency.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with cross-functional teams to drive timely issue resolution.
• Stay updated on product features and industry trends to assist customers better.

Skills

Vehicle troubleshooting

Clear communication

Multitasking

Customer service

Education

Automotive service technician background

Mechanical or Electrical engineering background

Job description

Waev Inc. seeks a Technical Service Support to join the Technical Service team in Anaheim, CA. The role focuses on troubleshooting via email/phone, case management, and coordinating with dealers and customers to ensure fast, effective issue resolution.

The ideal candidate has automotive service experience or an engineering background with hands-on vehicle troubleshooting and strong communication skills. This is an on-site role at Waev's Anaheim facility.