Electric Vehicle Technical Service Support

Waev; Anaheim (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Waev Inc. seeks a Technical Service Support to join the Technical Service team in Anaheim, CA. The role focuses on troubleshooting via email/phone, case management, and coordinating with dealers and customers to ensure fast, effective issue resolution.

The ideal candidate has automotive service experience or an engineering background with hands-on vehicle troubleshooting and strong communication skills. This is an on-site role at Waev's Anaheim facility.

Qualifications

• Automotive service technician with a customer-facing inclination.
• Hands-on automotive troubleshooting experience for mechanical or electrical engineers.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment and deliver exceptional service.

Responsibilities

• Manage and process technical service cases from initiation to resolution.
• Reproduce and troubleshoot issues on actual Waev vehicles.
• Follow up with dealers and customers via phone and email to provide updates and ensure satisfaction.
• Assist in process improvements to enhance operational efficiency.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with cross-functional teams to drive timely issue resolution.
• Stay updated on product features and industry trends to assist customers better.

Skills

Vehicle troubleshooting

Clear communication

Multitasking

Customer service

Education

Automotive service technician background

Mechanical or Electrical engineering background

Job description

Waev Inc. is an electric mobility OEM founded in 2021 to manufacture, distribute, market, and support the GEM, Taylor-Dunn and Tiger brands. GEM was the first commercially-produced, street-legal low-speed vehicle in the United States. GEMs shuttle people and goods across city centers, residential communities, government campuses, colleges and universities, and other micro-environments. Founded in 1949, Taylor-Dunn burden carriers, personnel carriers, and stockchasers have been trusted solutions in a broad range of commercial environments and provide premium reliability, safety features, and all-electric efficiency for industrial grade applications. Tiger heavy-duty tow tractors have been towing cargo, baggage, parcel, and other equipment in ground support applications since 1981. Waev's headquarters and factory are located in Anaheim, California.

Job Summary

Waev Inc is seeking a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support provides comprehensive technical support to our dealers and customers. The role will involve trouble shooting over email and on the phone, and sometimes in person, case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues.

Essential Duties & Responsiblities

• Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.
• Reproduce and troubleshoot technical issues on the actual vehicle
• Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.
• Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Manage customer accounts, including updating contact information and processing service requests.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and provide feedback to the management team.
• Stay updated on product features, updates, and industry trends to better assist customers

Education And Experience

• Automotive service technician with a natural inclination towards customer interaction
• Or Mechanical or Electrical Engineer with hands on automotive troubleshooting experience

Knowlege, Skills And Abilities

• Experience in vehicle trouble shooting and repairs
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.

WORKING CONDITIONS

• Location: On-site in Anaheim, CA
• Environment: Fast-paced office/manufacturing/warehouse environment

EEO Statement

Waev Inc is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Salary: $70000 - $90000 per year