EV Service & Fleet Operations Lead

Whip, Inc.; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Whip, Inc. seeks a high-performing Service Manager to lead onsite operations, bridging complex repairs with rapid fleet logistics.

You will manage Technicians and Fleet Associates, driving precision, efficiency and safety while keeping the fleet road-ready. Responsibilities include technical leadership, shop management, safety compliance, and coordinating service flow, inventory, and communications with estimators and parts staff.

Qualifications

• 5+ years of automotive service management experience, preferably with EV and/or fleet operations.
• Strong understanding of automotive systems and repair workflows, with exposure to high-voltage systems a plus.
• Proven ability to manage diverse teams and resolve conflicts.
• Proficiency with shop management software, inventory tracking, and diagnostic tools.

Responsibilities

• Lead diagnostic tests, structural repairs, and components to OEM safety standards.
• Oversee shop flow, prioritize tickets, and assist with root-cause analysis.
• Enforce safety protocols around high-voltage and EV systems.
• Coordinate vehicle check-in/check-out and fleet readiness, inventory, and logistics.

Skills

Technical leadership

Shop management

Safety compliance

Fleet operations

EV knowledge

Team leadership

Tools

Shop management software

Inventory tracking systems

Diagnostic tools

Job description

Whip, Inc. seeks a high-performing Service Manager to lead onsite operations, bridging complex repairs with rapid fleet logistics.

You will manage Technicians and Fleet Associates, driving precision, efficiency and safety while keeping the fleet road-ready. Responsibilities include technical leadership, shop management, safety compliance, and coordinating service flow, inventory, and communications with estimators and parts staff.