EV Sales & Customer Experience Agent

Slate

Monroe Center (IL)

On-site

USD 42,000 - 66,000

Full time

14 days+

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Job summary

Slate is seeking a proactive Slate Agent to join our on-site Chicago team. You will be the authentic voice of Slate across in-person and virtual interactions, guiding customers through the journey with education, transparency, and trust.

The role requires 3+ years in sales or customer service, preferably in EV-related fields, and a strong knack for relationship building, follow-up, and CRM-based processes. You will travel up to 25% and collaborate with multiple teams to close deals and deliver

Qualifications

Bachelor’s or associate degree is preferred but not required given relevant and commensurate professional experience.
3+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging.
Passionate to work for a disruptor in the automotive industry, particularly with EVs.
Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
Ability to work independently with modest supervision and in a team environment.
Resilience for the whirlwind of changes that is the norm at a start-up.
An understanding that you will be a part of creating processes and procedures, not following them.

Responsibilities

Build Relationships: Provide genuine and excellent verbal and written customer service through all mediums of communication, with a particular focus on in-person interaction.
Illuminate and Guide: Engage with clients with curiosity, seeking to understand where they are in the purchase journey and educate to overcome objections.
Build a community: Manage a pipeline of customers with timely, value-adding follow-up nurturing them from initial welcome to delivery day.
Support and Follow Up: Assist clients in all stages of the discovery and purchase process, driving sales conversion and communication.
Act and Learn: Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
Create Regulars: Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.
Build a community: Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals. Create owners that evangelize the brand.