EV Field Service Technician – Mentored Growth & Repairs

Rivian Automotive; Chelsea (MA); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Rivian Automotive is seeking an entry- to mid-level Technician to grow technical skills while delivering exceptional customer experiences. Based primarily at a local service center, the role may include remote work, travel for mobile service, or support at plant facilities as business needs evolve.

You will work under the mentorship of senior technicians to support EV repairs, inspections, and field service operations, with a focus on safety, documentation, and continuous learning.

Qualifications

• High School Diploma, GED, or recognized equivalency credential preferred.
• Minimum age of 21 years old.
• Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
• Ability to drive a non-commercial truck and trailer is preferred.
• Availability for a standard 40-hour workweek, including potential shifts on weekends, holidays, early mornings, evenings, or overnights based on business needs.
• Flexibility for travel to regional locations or production facilities as needed.
• Proficient with laptops/computers in Windows or Mac environments, as well as work order management systems.
• Eagerness to learn, strong organizational skills, time management, and high attention to detail.
• Ability to perform physical tasks, including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs.

Responsibilities

• Vehicle Service & Repair: Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections—whether at a service center, mobile route, or remote location.
• Technical Guidance & Learning: Learn to identify and explain the product line, EV framework, tools, and accessories while establishing peer relationships and working under the mentorship of senior technicians.
• Procedure & Safety Adherence: Utilize available technical resources and follow repair procedures efficiently without compromising quality or safety.
• Quality Assurance: Conduct road tests on vehicles post-repair to verify repair quality and ensure operational safety.
• Parts & Operations Management: Assist with day-to-day parts operations, including ordering, receiving, shipping, inventory tracking, and work order/expense reporting.
• Documentation: Maintain proper, detailed technical notes and documentation for all completed and in-process repairs for internal and external use.
• Customer Interaction: Perform duties with high professionalism when interacting with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
• Continuous Improvement: Identify process areas for improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Professional Growth: Actively engage in required training, stay current on evolving technical skills, and maintain high-quality work with minimal supervision as experience increases.

Skills

Communication

Customer service

Learning mindset

EV basics

Education

Automotive repair school

Tools

Windows

Mac

Work order systems

Job description

Rivian Automotive is seeking an entry- to mid-level Technician to grow technical skills while delivering exceptional customer experiences. Based primarily at a local service center, the role may include remote work, travel for mobile service, or support at plant facilities as business needs evolve.

You will work under the mentorship of senior technicians to support EV repairs, inspections, and field service operations, with a focus on safety, documentation, and continuous learning.