EV Delivery Experience Specialist — Equity Eligible

Lucid Motors; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Equity program and discretionary bonus

Career development opportunities

Job summary

Lucid Motors is seeking a Delivery Associate to facilitate customer vehicle deliveries, ensuring readiness and proper documentation. You will walk customers through features, tailor experiences, and assist with lease-end returns and grounding appointments.

Strong interpersonal skills and CRM experience guide daily interactions across delivery centers and offsite locations. Ideal candidates have 2–5 years in customer-facing roles, a background in luxury retail or hospitality, and a genuine

Qualifications

• 2-5 years of customer-facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve.
• Comfortable navigating ambiguity.
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.

Responsibilities

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness.
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations.
• Guide customer through the key features and functions of their Lucid vehicle and tailor the experience to their needs.
• Conduct lease-end vehicle intake appointments and schedule grounding of their vehicle.
• Represent Lucid by articulating our technological, design, and quality advantages to benefit the customer’s purchasing decision.
• Utilize Salesforce to document essential details such as inbound/outbound activity and delivery specifications.

Skills

Customer facing experience

Interpersonal skills

Organizational skills

Salesforce proficiency

Bachelor’s degree

Luxury retail experience

Communication & empathy

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Lucid Motors is seeking a Delivery Associate to facilitate customer vehicle deliveries, ensuring readiness and proper documentation. You will walk customers through features, tailor experiences, and assist with lease-end returns and grounding appointments.

Strong interpersonal skills and CRM experience guide daily interactions across delivery centers and offsite locations. Ideal candidates have 2–5 years in customer-facing roles, a background in luxury retail or hospitality, and a genuine