Luxury EV Delivery Manager - Miami Ops Lead

Lucid Motors; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Lucid Motors in Miami seeks a Delivery Manager to oversee all new vehicle deliveries, trade-ins, and inventory for the region. You will lead a team of Delivery Associates and Vehicle Operations Specialists, ensuring accurate transactions and exceptional customer experiences.

You will drive process improvements, coordinate with Field Sales, Lucid Financial Services, and logistics partners, and ensure compliance with state and local requirements while upholding Lucid brand standards.

Qualifications

• 4–8 years in a leadership role within automotive, transportation, or logistics.
• Bachelor’s degree in business, sales, or related field; or high school/GED with equivalent experience.
• Proven ability to lead sales/process teams to meet targets.
• Strong problem-solving to remove roadblocks and enable delivery.
• Data-driven decision making and KPI accountability.
• CRM experience with Salesforce and data analysis.
• Ability to work weekends and extend retail hours at month/quarter ends.
• Valid driver’s license and ability to obtain DMV Salesperson License where required.
• Microsoft Office and Salesforce proficiency.
• Cross-functional collaboration with sales and service teams.

Responsibilities

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service.
• Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies in collaboration with Field Sales, Lucid Financial Services and logistics partners.
• Ensure highest level of accuracy of every transaction before handing over vehicle.
• Lead the professional growth of the Delivery team through one‑on‑one coaching, training, group discussions, role‑playing exercises, and other effective coaching methods to achieve superior customer satisfaction.
• Handle customer trade‑ins, titling paperwork, and transferring of non‑Lucid trade in vehicles through a 3rd party.
• Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade‑in.
• Partner with Remarketing team and handle Pre‑Delivery Inspections on Lucid trade in and upgrades.
• Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory.
• Manage quality and condition of vehicle inventory and readiness.
• Identify and remove technical, operational, and organizational barriers. Propose solutions using a business‑oriented mindset and confidently utilize Salesforce reporting and analytics.
• Handle and manage any customer escalations that may arise at the time of delivery.
• Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates.
• Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations.
• Support vehicle deliveries when Delivery Associates if capacity issue arise.
• Assist with daily operations as needed.
• Ensure consistent execution of Lucid’s marketing and visual presentation.
• Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience.
• Ensure every touch point of the delivery process is frictionless and seamless.
• Adapt problem‑solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders.

Skills

Leadership

Problem solving

Collaboration

Customer focus

Data-driven decisions

Education

Bachelor’s degree or equivalent in business/sales

Tools

Salesforce

Microsoft Office

Job description

Lucid Motors in Miami seeks a Delivery Manager to oversee all new vehicle deliveries, trade-ins, and inventory for the region. You will lead a team of Delivery Associates and Vehicle Operations Specialists, ensuring accurate transactions and exceptional customer experiences.

You will drive process improvements, coordinate with Field Sales, Lucid Financial Services, and logistics partners, and ensure compliance with state and local requirements while upholding Lucid brand standards.