Remote Luxury Vehicle Support Specialist

Bartech Staffing; Warren (MI); Hybrid; USD 25,000 - 39,000; Full time

Job summary

General Motors seeks a Cadillac Universal Advisor to manage day-to-day customer interactions across Cadillac Care, Marketing Support, EV, and Connection Center. You will resolve inquiries via phone, email, or messaging and document progress for team leaders.

Remote work is available after completing the 12-week training, with onsite sessions at the GM Technical Center in Warren, MI. The role emphasizes strong communication, problem solving and a customer-first mindset.

Qualifications

• Bachelor's Degree preferred or equivalent work experience
• 1+ years of experience in luxury customer service-related profession
• Technical proficiency, problem solving, and troubleshooting experience
• Computer navigation and proficiency in Excel, PowerPoint, and Word
• Strong verbal and written communication skills
• Knowledge of General Motors CX Tools and processes
• Ability to deal with ambiguity and adapt quickly in a fast-paced environment

Responsibilities

• Handle inbound interactions via phone, email, or messaging.
• Proficient case handling for customers with timely resolutions.
• Ensure Team Leaders and Senior Advisors have necessary case information.
• Participate in training to increase skillset for customer handling.
• Connection Center: troubleshoot vehicle connectivity, Wi-Fi, Infotainment, and MyCadillac Mobile App.
• Attend bi-weekly 1:1s with Team Leaders for feedback on process and customer experience.
• Exceed KPIs such as service level, CSAT, and on-time activity metrics.
• Contribute to a customer-centric culture and operational excellence.

Skills

Customer service

Communication

Problem solving

Adaptability

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Excel

PowerPoint

Word

Job description

General Motors seeks a Cadillac Universal Advisor to manage day-to-day customer interactions across Cadillac Care, Marketing Support, EV, and Connection Center. You will resolve inquiries via phone, email, or messaging and document progress for team leaders.

Remote work is available after completing the 12-week training, with onsite sessions at the GM Technical Center in Warren, MI. The role emphasizes strong communication, problem solving and a customer-first mindset.