EV Charging Support Engineer

Schneider Electric; Costa Mesa (CA); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible work arrangements

Paid family leave

Well-being programs

Holidays (12)

Job summary

Schneider Electric is seeking an energetic troubleshooter to join our in-house technical support team for EV charging stations. You will work with customer support and hardware vendor partners to resolve field issues and return stations to service quickly.

The role requires comfort with hardware and software, the ability to meet demanding SLAs, and a strong customer‑facing mindset. On-call shifts and flexible hours are part of the job.

Qualifications

• 2+ years of support role in the eMobility/EV charging industry.
• 3-5 years of relevant experience in technical support, computer/network programming, electrical contracting, customer support or related area.
• Bachelor’s Degree or equivalent in electronics, mechanical engineering, or related technical discipline is required.

Responsibilities

• Troubleshoot and identify issues within rigorous SLA timelines.
• Monitor network for proper charge station function and identify issues before they become apparent to the customer.
• Manage and execute actions on service tickets in conjunction with internal and external teams and partners.
• Analyze and provide clear feedback regarding issues that arise with hardware and software.
• Guide resolutions for hardware issues in the field with on-site technicians and hardware partners.
• Provide technical recommendations to internal and external teams to resolve possible network communication issues.
• On-call availability on rotation.

Skills

Problem solving

Communication

On-call readiness

MS Office

Electrical concepts

Cellular & Wi‑Fi networks

Education

Bachelor’s degree in electronics or related technical discipline

Tools

Zendesk

Job description

Schneider Electric is seeking an energetic troubleshooter to join our in-house technical support team for EV charging stations. You will work with customer support and hardware vendor partners to resolve field issues and return stations to service quickly.

The role requires comfort with hardware and software, the ability to meet demanding SLAs, and a strong customer‑facing mindset. On-call shifts and flexible hours are part of the job.