EV Charging Tech Support Pro

Schneider Electric; Raleigh (NC); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Flexible work arrangements

Well-being programs

Job summary

Schneider Electric seeks an energetic technical support professional to troubleshoot and resolve EV charging station issues in the field, ensuring quick return to service within strict SLAs.

The ideal candidate will handle hardware and software challenges, coordinate with vendors and on-site teams, and maintain clear ticket communication. A strong ownership mindset and adaptability to shift schedules are required.

Qualifications

• Bachelor’s Degree or equivalent in electronics, mechanical engineering, or related technical discipline is required.
• 2+ years of support role in the eMobility/EV Charging industry.
• 3-5 years of relevant experience in technical support, computer/network programming, electrical contracting, or related area.

Responsibilities

• Troubleshoot and identify issues within rigorous SLA timelines.
• Monitor network for proper charge station function and identify issues before they become apparent to the customer.
• Manage and execute actions on service tickets in conjunction with internal and external teams and partners.
• Analyze and provide clear feedback regarding issues that arise with hardware and software.
• Collaborate with Hardware Partners and on-site technicians to guide resolutions for hardware issues in the field.
• Provide technical recommendations to internal and external teams to resolve network communication issues.
• On-call availability on rotation.
• Demonstrate ownership and strong analytical thinking to solve customer issues.
• Communicate professionally with colleagues, partners, and customers in high-pressure environments.
• Willing to work flexible hours and overtime on short notice as escalations require.

Skills

Troubleshooting

SLA adherence

Network monitoring

Customer support liaison

MS Office

Zendesk

Electrical concepts

Wi-Fi basics

On-call readiness

Education

Bachelor's degree in electronics, mechanical engineering, or related technical discipline

Tools

Zendesk

Job description

Schneider Electric seeks an energetic technical support professional to troubleshoot and resolve EV charging station issues in the field, ensuring quick return to service within strict SLAs.

The ideal candidate will handle hardware and software challenges, coordinate with vendors and on-site teams, and maintain clear ticket communication. A strong ownership mindset and adaptability to shift schedules are required.