EV Charging Solutions Engineer

ChargeTronix; Santa Ana (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Health insurance

Paid time off

Job summary

ChargeTronix seeks an EV Charger Technical Support Specialist to diagnose and repair DC EV chargers, provide technical assistance to customers and field technicians, and review tickets related to EV charging equipment.

You will troubleshoot issues, offer solutions, and ensure customer satisfaction with strong communication and practical electrical expertise. Travel for on-site support is required.

Qualifications

• Bachelor's degree preferred or related field.
• Strong understanding of hardware and PCB functionality.
• Hands-on experience with low voltage components (12V/24V), breadboards, CM boards, x86s, RAM, SSD cards.
• Proven experience in technical support or field service, preferably in EV industry.
• Strong understanding of electrical systems (AC/DC power distribution).
• Proficiency with diagnostic tools for troubleshooting electronics, networking, hardware.
• Basic knowledge of Linux OS and networks.
• Excellent written and verbal communication, ability to translate technical info for non-technical audiences.
• Customer-focused attitude with ability to work independently.

Responsibilities

• Provide prompt and courteous technical support to customers via written and verbal communication.
• Diagnose technical issues with EV charging equipment remotely using diagnostic tools.
• Assist customers and field technicians with installation, configuration, diagnosis and software updates for EV charging stations.
• Maintain accurate records of customer interactions and issues in a CRM/Ticketing system.
• Collaborate with engineering, product management, and sales to address complex issues and suggest product improvements.
• Work independently and meet deadlines.
• Willingness to travel domestically.
• Other duties as assigned.

Skills

Technical support

Electrical knowledge

PCB familiarity

Diagnostics tools

Linux basics

Customer service

Communication skills

Education

Bachelor’s degree in electrical or computer engineering or related field

Tools

CRM/Ticketing software

Diagnostic equipment

PCB test equipment

Job description

ChargeTronix seeks an EV Charger Technical Support Specialist to diagnose and repair DC EV chargers, provide technical assistance to customers and field technicians, and review tickets related to EV charging equipment.

You will troubleshoot issues, offer solutions, and ensure customer satisfaction with strong communication and practical electrical expertise. Travel for on-site support is required.