EV Charger Support Leader: Drive Uptime & Impact

Zerova Technologies USA LLC; Fremont (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

401(k) with company contribution

Paid time off and company holidays

Leadership training and certification support

Job summary

A leading EV technology firm in Fremont, CA is seeking an experienced EV Charger Technical Support Manager to lead their U.S. support operations. This role is essential for managing a team focused on customer satisfaction and performance metrics in the growing EV industry. Ideal candidates should have over 5 years of relevant experience and strong leadership skills. The position offers competitive compensation and opportunities for growth within the organization.

Qualifications

• 5+ years in technical support, field service, or power electronics.
• Experience managing teams and third-party service providers.
• Solid knowledge of AC/DC power systems and EVSE troubleshooting.

Responsibilities

• Lead and manage a team of Support Technicians and Field Application Engineers.
• Drive KPIs including uptime and customer satisfaction.
• Guide troubleshooting and root cause analysis.

Skills

Leadership skills

Technical support experience

Problem-solving

Communication skills

Customer service

Education

Bachelor’s in Electrical Engineering or related field

Tools

Salesforce Service Cloud

Job description

A leading EV technology firm in Fremont, CA is seeking an experienced EV Charger Technical Support Manager to lead their U.S. support operations. This role is essential for managing a team focused on customer satisfaction and performance metrics in the growing EV industry. Ideal candidates should have over 5 years of relevant experience and strong leadership skills. The position offers competitive compensation and opportunities for growth within the organization.