EV Charger Technical Support Manager

Zerova Technologies USA LLC; Fremont (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

401(k) with company contribution

Paid time off and company holidays

Leadership training and certification support

Job summary

A leading EV technology firm in Fremont, CA is seeking an experienced EV Charger Technical Support Manager to lead their U.S. support operations. This role is essential for managing a team focused on customer satisfaction and performance metrics in the growing EV industry. Ideal candidates should have over 5 years of relevant experience and strong leadership skills. The position offers competitive compensation and opportunities for growth within the organization.

Qualifications

• 5+ years in technical support, field service, or power electronics.
• Experience managing teams and third-party service providers.
• Solid knowledge of AC/DC power systems and EVSE troubleshooting.

Responsibilities

• Lead and manage a team of Support Technicians and Field Application Engineers.
• Drive KPIs including uptime and customer satisfaction.
• Guide troubleshooting and root cause analysis.

Skills

Leadership skills

Technical support experience

Problem-solving

Communication skills

Customer service

Education

Bachelor’s in Electrical Engineering or related field

Tools

Salesforce Service Cloud

Job description

Overview

EV Charger Technical Support Manager

Fremont, CA | Zerova Technologies USA

What You’ll Do

As Technical Support Manager, you’ll lead our U.S. support operations for AC and DC charging solutions, ensuring customers stay powered and satisfied. You’ll manage people, processes, and technology to keep uptime, and Charge Success Rate (CSR) high and issues resolved quickly.

• Lead & Inspire – Manage a growing team of Support Technicians, Field Application Engineers (FAEs), and SLA partners.
• Own Performance – Drive KPIs including uptime, case resolution time, and customer satisfaction.
• Customer Champion – Be the escalation point for major accounts, ensuring every interaction reflects Zerova’s commitment to service.
• Problem Solver – Guide troubleshooting and root cause analysis, working with R&D to deliver continuous improvement.
• System Builder – Optimize Salesforce Service Cloud workflows, reporting, and analytics.
• Trainer & Mentor – Help to develop training for customers, partners, and your own team.
• Collaborator – Partner with fleets, CPOs, OEMs, and CPMS providers to ensure smooth interoperability.
• Road Warrior (Sometimes) – Travel up to 25% for site support, deployments, and training.

Qualifications

• Bachelor’s in Electrical Engineering, Electronics, or related field (or equivalent experience).
• 5+ years in technical support, field service, or power electronics (2+ in leadership).
• Solid knowledge of AC/DC power systems, OCPP networking, and EVSE troubleshooting.
• Experience managing teams and third-party service providers.
• Proven ability to deliver on KPIs and SLAs.
• Salesforce Service Cloud or CRM experience a plus.
• Strong leadership, organizational, and communication skills.
• EVITP certification or EVSE manufacturer training a plus.

What We Offer

We believe people perform their best when they’re supported — at work and in life.

• Competitive salary + KPI-driven bonus program.
• Medical, dental, and vision coverage.
• 401(k) with company contribution.
• PTO and paid company holidays.
• A culture of collaboration, transparency, and respect.
• A chance to lead with purpose in the fast-growing EV industry.
• Certification support & leadership training.
• Exposure to cutting-edge tools and a sustainability-focused mission.
• Be part of a global EVSE leader building its future U.S. operations.

How to Apply

Send your resume to [e-mail] with subject line: “EV Charger Technical Support Manager – Fremont”.

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