European Car Technical Support Specialist — Remote-Eligible

FCP Euro; Milford (CT); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA contribution

401k with company match

PTO and holidays

Job summary

FCP Euro is seeking Customer Service Automotive Technical Specialists in Milford, CT. You will be the go-to expert for customers, guiding pre-purchase decisions and solving post-purchase issues with in-depth automotive knowledge.

The role requires on-site orientation for 30–45 days in Milford, with remote eligibility after training. Compensation includes hourly pay and quarterly bonus potential, plus comprehensive benefits. Join a fast-paced team dedicated to European car parts and support.

Qualifications

• Candidate has a passion for European cars and can explain complex automotive concepts clearly.
• 1+ years in a customer service or automotive technical support role.
• Proficient with computers and digital tools in an office setting.
• Strong multitasking and excellent written and verbal communication.

Responsibilities

• Provide expert pre-purchase support via phone, chat and email to ensure correct parts for repairs.
• Troubleshoot post-purchase issues and handle advanced technical escalations.
• Document customer interactions accurately and maintain workflow adherence.
• Collaborate with internal teams to improve products and processes and update knowledge bases.
• Stay current with European vehicle technologies and industry advancements.

Job description

FCP Euro is seeking Customer Service Automotive Technical Specialists in Milford, CT. You will be the go-to expert for customers, guiding pre-purchase decisions and solving post-purchase issues with in-depth automotive knowledge.

The role requires on-site orientation for 30–45 days in Milford, with remote eligibility after training. Compensation includes hourly pay and quarterly bonus potential, plus comprehensive benefits. Join a fast-paced team dedicated to European car parts and support.