Remote European Auto Tech Support Expert

FCP Euro; United States; À distance; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

Company HSA contribution

PTO and Holidays

401k with match

Employee discounts

Résumé du poste

FCP Euro in Mesa, AZ seeks Customer Service Automotive Technical Specialists to be the go-to experts for our customers. You’ll apply in-depth automotive knowledge to guide pre-purchase decisions, troubleshoot post-purchase issues, and support the team with technical escalations.

If you love European cars and solving problems in a fast-paced environment, this role offers on-site training in Mesa, with remote-eligible work after training, a comprehensive benefits package, and opportunities to help

Qualifications

• Passion for European cars and hands-on repair experience preferred.
• 1+ years in a Customer Service or technical support role in an automotive company or parts retailer.

Responsabilités

• Provide expert pre-purchase support via phone, chat, and email to help customers select the right parts.
• Troubleshoot post-purchase issues and handle advanced technical escalations.
• Document customer interactions accurately and maintain workflow adherence.

Connaissances

Automotive knowledge

Customer service experience

Technical explanations

Multitasking

Formation

Automotive certifications (ASE)

Outils

CRM software

Office suite

Description du poste

FCP Euro in Mesa, AZ seeks Customer Service Automotive Technical Specialists to be the go-to experts for our customers. You’ll apply in-depth automotive knowledge to guide pre-purchase decisions, troubleshoot post-purchase issues, and support the team with technical escalations.

If you love European cars and solving problems in a fast-paced environment, this role offers on-site training in Mesa, with remote-eligible work after training, a comprehensive benefits package, and opportunities to help