EUC Technician

Police & Fire Federal Credit Union; Bensalem Township (Bucks County); On-site; USD 65,000 - 85,000; Full time

Job summary

The Police & Fire Federal Credit Union is seeking an EUC Technician in Bensalem, PA to manage day-to-day EUC operations, patching, vulnerability remediation, and SCCM deployments. You will work on AD, Exchange, and endpoint security, ensuring service requests are resolved and security measures are enforced.

You will collaborate with IT teams on projects of varying scope, participate in DR testing, and travel to remote branches as needed.

Qualifications

• 3+ years of experience with NOC/Desktop Support
• Excellent customer service skills and ability to work independently and in a team
• Solid understanding of Windows desktops/laptops
• Knowledge of VPN connections
• Understanding SLA's and team discussions around them
• Strong organization and communication skills
• Bachelor’s degree or equivalent experience required
• Effective written and verbal communication skills
• Knowledge of IT monitoring technologies/methods
• Strong IT systems understanding and problem-solving aptitude
• Ability to manage multiple projects with multi-month timeframes
• Ability to adapt to changing priorities

Responsibilities

• Administration of all EUC processes including patching for Windows OS and third-party apps
• Patch management and vulnerability remediation management
• Revising and updating IT procedures and monitoring hardware within PFFCU
• Hands-on SCCM package deployments and endpoint management
• Maintain ownership of service requests through full resolution
• Engage outside contractors when needed for specialized expertise
• Participate in DR testing and escalation processes
• Coordinate and escalate with EUC team and internal staff
• Document internal support processes and procedures
• Enforce system and data security measures
• Collaborate with technology teams on cross-functional projects
• Ensure timely project and deployment completion
• Travel to remote branches as required
• Maintain multi-project focus with strong time management
• Communicate effectively with vendors and various levels of the organization
• Work under pressure and on own timelines
• Possible on-call coverage and after-hours work
• Other duties as assigned
• Job will require daily travel to remote branches
• Core hours Mon-Fri 8:00 AM - 4:00 PM

Skills

NOC/Desktop Support

Windows OS

Active Directory

Endpoint Protection

SLA understanding

VPN

Customer service

Project management

Education

Bachelor's degree in technical field

Tools

SCCM

Exchange

Forefront Endpoint Protection

VPN software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Bensalem, PA, US

3 days ago Requisition ID: 2165

The EUC Technician will be responsible for day-to-day Security Based operational

functions of the EUC Team to include but not limited to: vulnerability remediation,

computer builds, IT equipment decommissioning & disposal and change control

submissions. EUC Technician must promote corporate values of member service,

teamwork, commitment and performance in a professional manner.

Major Responsibilities

1. Administration of all EUC Processes:

• Application Support & patching for Windows OS and numerous 3rd party applications
• Patch Management & Vulnerability Remediation Management
• Revising and updating IT departmental procedures
• Central point for daily monitoring\processing of hardware within PFFCU
• Hands on knowledge with SCCM packages and deployments
• Experience with MS Forefront\End Point protection
• Knowledge\hands on experience in Active Directory
• General knowledge of Exchange
• Taking ownership of service requests and working them through the entire process within PFFCU
• Participating in key process improvements
• When appropriate engaging outside contractors with proper technical expertise
• Working within the escalation process\procedures through all levels of support within PFFCU
• On-Call coverage
• Assist in DR Testing

Additional Responsibilities

2. Network-Infrastructure Monitoring-Alerts

3. Need to be technical current in EUC tools, utilization and alerting.

4. Verify scheduled jobs have been completed

5. Primary responsibility for Virus and UWP alerts

6. Processing daily, weekly and monthly jobs as scheduled. Paying very close attention to all the details to avoid processing errors

7. Provide coordination\escalation and hands on work with internal EUC Team by answering internal staff calls and tickets covering various daily processing problems

8. Assist in documenting internal support processes and procedures

9. Implementing and enforcing system and data security measures

10. Working closely with all teams in technology on projects of all scopes, including

complex and cross-functional efforts

11. Ensuring timely completion of projects and deployments

12. Travel to other sites.

13. Strong project skills required, specifically the ability to maintain focus and complete

projects with multi-month timeframes

14. Ability to handle multiple projects at the same time

15. Ability to think logically and visualize abstract concepts

16. Strong interpersonal skills

17. Ability to clearly communicate technical information to individuals at all levels of the

organization and with vendors

18. Ability to work under pressure

19. Ability to work under own timelines-direction

20. Ability to work varying hours. Sometimes includes evening and additional weekend

work

21. Other duties as assigned

Major Qualifications

1. 3+ years of experience with NOC\Desktop Support (Level 2 and 3)

2. Must possess excellent customer service skills and be able to work independently

and with a team in a highly customer-focused environment

3. A solid understanding of Windows desktops\laptops

4. A solid understanding of Windows Printing

5. Basic understanding of VPN Connections

6. Must understand SLA's (Service Level Agreements) and where applicable discuss and review within the team\end user.

7. Organization skills a must

8. Computer-related certifications are a plus

9. Bachelor’s degree in technical field; or related experience and/or training; or equivalent combination of education and experience is required

10. Must possess effective written and verbal communication skills

11. Knowledge of monitoring technologies\methods relating to IT

12. Strong understanding of IT Systems as well as strong technical aptitude and problem-solving skills are needed to perform this job successfully

13. Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframes

14. Ability to handle multiple projects at the same time

15. Ability to think logically and visualize abstract concepts

16. Strong interpersonal skills

17. Ability to clearly communicate technical information to individuals at all levels of the organization and with vendors

18. Ability to work under pressure

19. Ability to work under own timelines-direction

20. Ability to work varying hours. Sometimes includes evening and additional weekend work

21. Job will be full time on-site.

22. Job will require daily travel to remote branches.

23. Core hours are Monday-Friday 8:00 AM - 4:00 PM

This job description does not constitute a contract between the employee and PFFCU.

Employees are "At Will" employees; they may terminate their positions and are subject to termination, at any

time, for any reason.

Management retains the right to restructure positions, change job descriptions, and eliminate positions without