EUC Field Technician – Arkansas

Excis Compliance; Little Rock (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Excis Compliance is hiring EUC Field Technicians to support a major healthcare technology deployment across hospitals and clinics in Arkansas. Positions are available across Sherwood and North Little Rock areas, reporting to client locations.

You will perform desktop deployment, imaging, and end-user support in busy healthcare environments. Applicants should have 1+ year in desktop support or EUC deployment, Windows 10/11 skills, and experience with ITSM systems.

Qualifications

• 1+ year of hands-on desktop support or field services experience.
• Windows 10/11 expertise and desktops troubleshooting.
• Experience with device imaging and configuration.
• Basic knowledge of Active Directory.
• Experience with enterprise ITSM/ticketing systems such as ServiceNow, Remedy, or Cherwell.
• Strong communication and customer-service skills.
• Ability to work independently in a fast-paced healthcare environment.
• High school diploma or GED.
• Valid U.S. driver's license, reliable vehicle, and current auto insurance.
• Authorized to work in the United States without sponsorship.
• Must be able to reliably commute to the assigned client location.

Responsibilities

• Install, configure, and deploy desktops, laptops, thin clients, monitors, and other end-user devices.
• Configure wired and wireless network connectivity and validate device functionality.
• Image and configure Windows devices, applications, peripherals, and user access.
• Deploy and troubleshoot printers, scanners, WOWs, and clinical workstations.
• Follow deployment runbooks and client standards; record asset data accurately.
• Provide at-the-elbow technical support during deployment and go-live.
• Troubleshoot hardware, software, peripheral, connectivity, and device integration issues.
• Replace failed equipment and coordinate returns per client processes.
• Work tickets in the client's ITSM system and document resolutions.
• Escalate issues and communicate trends to onsite leads; comply with HIPAA and safety rules.

Skills

Windows 10/11

EUC deployment

Deskside support

Active Directory

ITSM systems

Customer service

Communication

Education

High school diploma or GED

Tools

ServiceNow

Remedy

Cherwell

Job description

WE ARE HIRING FOR EUC TECHNICIANS ARKANSAS!

Excis | Healthcare End-User Computing | Contract | ARKANSAS

Excis is looking for experienced EUC Field Technicians to support a major healthcare technology deployment across hospitals and clinical facilities in Arkansas.

Multiple positions are available across the Sherwood and surrounding North Little Rock areas.

Depending on the specific opening, technicians may be assigned to a client site in:

• 5315 W 12th St, Little Rock, AR 72204
• 415 N University Ave, Little Rock, AR
• 2500 E 6th St, Little Rock, AR 72202
• 2 St. Vincent Circle, Little Rock, AR 72205
• 16221 St. Vincent Way, Little Rock, AR 72223

Technicians will be assigned to and report to their respective client location. Candidates should apply only if they are located within a reasonable commuting distance of the assigned client site.

The successful candidates will provide hands-on desktop and field support, including device deployment, configuration, troubleshooting, end-user support, and post-deployment stabilization.

This is an onsite, field-based position requiring technicians who can work independently in active healthcare environments and provide professional technical support to clinical staff.

Key Responsibilities

• Install, configure, and deploy desktops, laptops, thin clients, monitors, and other end-user devices.
• Configure wired and wireless network connectivity and validate device functionality.
• Image and configure Windows devices, applications, peripherals, and user access.
• Deploy and troubleshoot barcode scanners, label printers, laser printers, Workstations on Wheels (WOWs), and clinical workstations.
• Follow deployment runbooks, room/floor plans, asset-management procedures, and client standards.
• Record asset tags, serial numbers, and equipment locations accurately.
• Perform device readiness checks before system cutover, including printer mapping, scanner configuration, application launch, and peripheral testing.
• Provide at-the-elbow technical support to healthcare staff during deployment and go-live activities.
• Troubleshoot hardware, software, peripheral, connectivity, and device-integration issues.
• Replace failed equipment and coordinate returns through established client processes.
• Work assigned tickets through the client's ITSM/ticketing system and document resolutions.
• Escalate issues appropriately and communicate recurring problems or trends to onsite leads.
• Follow HIPAA, security, infection-control, safety, and confidentiality requirements.

Required Qualifications

• 1+ year of hands-on desktop support, EUC deployment, deskside support, or field services experience.
• Strong knowledge of Windows 10/11 and desktop troubleshooting.
• Experience with device imaging and configuration.
• Basic knowledge of Active Directory.
• Experience troubleshooting wired and wireless connectivity.
• Experience installing and troubleshooting printers and IT peripherals.
• Experience working with enterprise ITSM/ticketing systems such as ServiceNow, Remedy, or Cherwell.
• Strong communication and customer-service skills.
• Ability to work independently in a fast-paced environment.
• High school diploma or GED.
• Valid U.S. driver's license, reliable personal vehicle, and current auto insurance.
• Authorized to work in the United States without sponsorship.
• Must be able to reliably commute to the assigned client location.

Preferred Qualifications

• Experience supporting Epic or other healthcare applications.
• Previous experience working in hospitals, clinics, or healthcare environments.
• Experience with clinical workstations, WOWs, Zebra printers, barcode scanners, badge readers, or single sign-on devices.
• CompTIA A+, Network+, or equivalent technical certification.
• Experience supporting large-scale hardware refreshes or multi-site technology deployments.

Healthcare Compliance Requirements

Successful candidates must complete and pass the client’s required onboarding and compliance process before starting, which may include:

• Identity and employment authorization verification
• Criminal background screening