Desktop EUC L1

Iron Systems, Inc; Phoenix (AZ); Vor Ort; USD 50.000 - 80.000; Vollzeit

Zusammenfassung

Iron Systems, Inc. in Phoenix, AZ seeks an IT Desktop Support professional to manage desktop devices, incidents, and desk-side services across the user base. The role covers hardware, software, connectivity, and lifecycle maintenance including remote management.

You will maintain standard OS configurations, patching, security monitoring, and vendor coordination while serving as the site IT contact when the broader team is unavailable.

Qualifikationen

• Must have Windows 7 OS experience.
• Proficient in AD and desk-side support.
• Experience supporting MAC devices and tablets.
• Experience with ServiceNow or similar service management tool.
• Familiarity with EUC tools, remote support tools, MS Office and Outlook.
• Understanding of Lync, VPN, and mobile device support.
• Awareness of ITIL incident, change, and problem processes.
• Associate degree/technical emphasis in electronics; Bachelor’s preferred.

Aufgaben

• Manage desktop device incidents through to resolution.
• Manage IMAC and desk-side support services.
• Manage hard and soft break-fix for laptops and desktops.
• Provide standard hardware/software support for Desktop Devices across lifecycle.
• Support, manage, and install desktop configurations including patches and hardware replacements with vendor spares.
• Analyse Service Desk calls to identify training or automation needs.
• Ensure each desktop device is installed with the appropriate desktop image.
• Monitor security profiles and anti-virus on all Desktop Devices.
• Provide VIP desk-side support per contract and be site point of contact when others unavailable.

Kenntnisse

Windows 7 OS

Active Directory

MAC support

ServiceNow

MS Office

Outlook

Remote support

EUC tools

VPN

Mobile support

ITIL

Ausbildung

AA degree in IT or related field

Bachelor’s degree preferred

Tools

ServiceNow

MS Office

Outlook

Remote support tools

EUC tools

VPN

Lync

Jobbeschreibung

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and desk-side support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and desk-side support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.

Requirements:

• Knowledge and experience on the Windows 7 OS
• Good to have knowledge in AD and smart hands and feet support.
• Good to have—knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.