Desktop EUC L1

Iron Systems, Inc; Olathe (KS); On-site; USD 52,000 - 72,000; Full time

Job summary

Iron Systems, Inc. is looking for an IT desktop support specialist to manage desktop devices from incident to resolution, including IMAC, desk-side services, and break-fix for laptops and desktops. You will ensure standard hardware/software configurations for the full device lifecycle and remote management.

Responsibilities cover patch management, hardware replacements with vendor spares, security monitoring, and VIP desk-side support when other IT teams are unavailable."

Qualifications

• Knowledge and experience on Windows 7 OS.
• Knowledge in Active Directory and smart hands-on support.
• Experience supporting MAC devices and tablets.
• Experience with ServiceNow and IT service management tools.
• Proficiency with EUC tools, remote support tools, MS Office and Outlook.
• Understanding of Lync, VPN, and mobile device support.
• Familiarity with ITIL processes (Incident, Change, Problem, Service Request) and stock management.
• Associate degree (A.A.) or equivalent in electronics; Bachelor's degree preferred.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software support and maintenance on Desktop Devices for their lifecycle.
• Support, Manage, Optimize and Maintain configuration and installation of the Desktop, including patch updates and hardware replacements with vendor spares.
• Analyze Service Desk calls to identify training needs and potential automation.
• Ensure each Desktop Device is installed with the appropriate Desktop image.
• Monitor security profiles and antivirus on all Desktop Devices and ensure compliance.
• Provide VIP desk-side support per contract and be point of contact at the site when other IT support is unavailable.

Skills

Windows 7

Active Directory

MAC devices

VPN

Mobile device support

Remote support tools

MS Office & Outlook

ITIL processes

Education

Associate degree or equivalent in electronics

Bachelor's degree preferred

Tools

ServiceNow

Remote support tools

MS Office / Outlook

Job description

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.