EUC/Desktop Engineer: Windows & Mac Support Pro

Tata Consultancy Services Limited; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

Tata Consultancy Services in Chicago seeks an experienced EUC/Desktop Engineer to diagnose and resolve a broad range of hardware and software issues in a mixed Windows/Mac environment. You’ll provide hands-on desktop support, manage VPN and wireless configurations, and work with ServiceNow for ticketing and asset tracking.

The role emphasizes strong problem-solving, clear communication, and documented knowledge sharing to ensure clients’ IT systems stay fully functional and productive.

Qualifications

• 6-8 years of technical experience in Windows and Mac.
• Proficient in managing and troubleshooting Windows and Mac hardware and software.
• Experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

Responsibilities

• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues.
• Provide hands-on support for hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.

Skills

Windows

Mac

Troubleshooting

Communication

Problem solving

Tools

ServiceNow

Job description

Tata Consultancy Services in Chicago seeks an experienced EUC/Desktop Engineer to diagnose and resolve a broad range of hardware and software issues in a mixed Windows/Mac environment. You’ll provide hands-on desktop support, manage VPN and wireless configurations, and work with ServiceNow for ticketing and asset tracking.

The role emphasizes strong problem-solving, clear communication, and documented knowledge sharing to ensure clients’ IT systems stay fully functional and productive.