Mac Administrator & EUC Support Engineer (Austin)

Tata Consultancy Services Limited; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a skilled Mac Administrator / EUC Support Engineer to manage end-user computing environments with a focus on macOS. You will provide support, manage devices, and ensure a seamless user experience.

Responsibilities include device provisioning, asset lifecycle management, AD/AAD user management, and collaboration with IT teams to maintain security and performance. On-call support and audits may be required.

Qualifications

• Mac administration experience in macOS environments.
• Hands-on EUC/desktop support experience.
• Familiar with JAMF, Intune or similar MDM tools.
• Experience with asset and inventory management systems.
• Knowledge of Active Directory / Azure AD and user management.
• Basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and user-facing support skills.

Responsibilities

• Provide EUC support for macOS and related apps.
• Configure and troubleshoot Mac devices (macOS, hardware, software).
• Handle desktop support tasks including installation and upgrades.
• Manage user accounts, permissions, and device policies.
• Perform asset management, tagging, tracking, lifecycle management.
• Maintain accurate IT asset inventory records.
• Support onboarding/offboarding and device provisioning.
• Troubleshoot hardware, software, and network issues.
• Collaborate with IT teams to ensure performance, security, compliance.
• Participate in after-hours/on-call support as needed.
• Participate in Audit events.

Skills

Mac Administration

EUC/Desktop Support

MDM Tools

Asset & Inventory Management

Active Directory / Azure AD

Networking basics

Troubleshooting

Communication skills

Tools

JAMF

Intune

MDM Solutions

Job description

Tata Consultancy Services Limited is seeking a skilled Mac Administrator / EUC Support Engineer to manage end-user computing environments with a focus on macOS. You will provide support, manage devices, and ensure a seamless user experience.

Responsibilities include device provisioning, asset lifecycle management, AD/AAD user management, and collaboration with IT teams to maintain security and performance. On-call support and audits may be required.