Ethical Collections Specialist — Compliant & Growth

Blittandgaines; St. Louis (MO); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Monthly bonus opportunities

Medical, Dental, Vision

401(k)

Short-Term Disability

Job summary

Blitt & Gaines, P.C. is seeking a motivated Collector to join our dynamic Collections team. In this role, you will represent our firm by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach.

You’ll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations. You will manage high volumes of calls, update accounts daily, document messages, and adhere to

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong negotiation and problem-solving abilities are required.
• High attention to detail and organizational skills are expected.

Responsibilities

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment.
• Maintain and update assigned accounts within the collections system daily.
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly.
• Negotiate payment arrangements and settlements in accordance with company and client guidelines.
• Verify and confirm customer account details and banking information.
• Process secure payments and update payment methods as needed.
• Investigate and resolve discrepancies on accounts.
• Communicate professionally with consumers, attorneys, and third-party representatives.
• Ensure adherence to FDCPA and client/firm compliance policies.

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Attention to detail

Time management

Independent work

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

CLS

Microsoft Office Suite

Job description

Blitt & Gaines, P.C. is seeking a motivated Collector to join our dynamic Collections team. In this role, you will represent our firm by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach.

You’ll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations. You will manage high volumes of calls, update accounts daily, document messages, and adhere to