Ethical Debt Collections Specialist

Blittandgaines; Naperville (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive base pay

Monthly performance bonus

PTO and holidays

Comprehensive benefits package

Short-Term Disability

401(k) retirement plan

Profit sharing

Professional Growth and Advancement

Job summary

Blitt & Gaines, P.C. is seeking a motivated Collector to manage past-due accounts, engaging with consumers and third parties to negotiate payment solutions while upholding compliance. The role emphasizes professional, respectful communication and a customer-centric approach within a high-volume environment.

The team operates under state and federal regulations with a bonus-structured performance model, offering base pay and career growth opportunities at a leading debt collection firm.

Qualifications

• At least 1 year of collections experience or related customer service background.
• Strong communication and negotiation skills to resolve accounts respectfully.
• Solid knowledge of debt collection laws, including FDCPA.
• Familiarity with CLS and MS Office; ability to navigate CRM systems.

Responsibilities

• Handle high-volume inbound/outbound calls in a fast-paced environment.
• Update and maintain accurate account notes and collection statuses.
• Negotiate payment arrangements per guidelines and document outcomes.
• Ensure compliance with federal/state laws and client policies.
• Collaborate with team on projects and tasks as needed.
• Maintain professionalism when interacting with consumers and third parties.

Skills

Communication

Negotiation

Problem solving

Attention to detail

Organization

Professional demeanor

Time management

Self-motivated

Adaptability

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

CLS

Microsoft Office

CRM systems

Job description

Blitt & Gaines, P.C. is seeking a motivated Collector to manage past-due accounts, engaging with consumers and third parties to negotiate payment solutions while upholding compliance. The role emphasizes professional, respectful communication and a customer-centric approach within a high-volume environment.

The team operates under state and federal regulations with a bonus-structured performance model, offering base pay and career growth opportunities at a leading debt collection firm.