ETF Operations Lead: Primary Market & Automation

JPMorgan Chase & Co.; Boston (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

JPMorgan Chase & Co. in Boston is seeking an Associate II to lead a team focused on ETF order taking and primary market activity for institutional clients and asset managers.

You will validate instructions against fund documentation, coordinate with Authorized Participants and Capital Markets desks, and work with Custody and Fund Accounting to ensure timely settlements. The role requires strong analytical skills, comfort operating in a global, matrix organization, and a meticulous,

Qualifications

• 5+ years ETF industry experience.
• Strong analytical, prioritization, organizational, and time-management skills.
• Ability to be effective in a global operating environment and a matrix management organization.
• Ability to build and maintain effective working relationships with clients and counterparties.
• Demonstrated attention to detail with high-volume data entry and complex reconciliations under time pressure.
• Results oriented; ability to create and sustain a target guided environment.
• Experience with clearing/settlement systems (NSCC/DTC) and/or Transfer Agency platforms.

Responsibilities

• Execute end-to-end processing of primary market creation and redemption orders from Authorized Participants (APs).
• Validate order instructions against fund documentation and operating procedures, including cut-off times, basket composition, and settlement instructions.
• Serve as the primary point of contact for APs, Capital Markets desks, and internal portfolio management partners to resolve trade discrepancies and time-sensitive breaks.
• Partner with Custody and Fund Accounting to ensure timely delivery/receipt of underlying securities and cash components to support settlement.
• Perform accurate reconciliations and exception management within tight market deadlines; elevate issues and risks appropriately.
• Collaborate with Operations and stakeholders to identify automation opportunities and drive continuous improvement using innovation/design-thinking approaches.
• Develop new ways to enhance our operating model and work directly with tech teams to implement risk reducing processes.
• Adhere to AML/KYC and applicable regulatory policy.

Skills

ETF experience

Analytical skills

Time management

Global environment

Stakeholder management

Attention to detail

Tools

NSCC/DTC

CDS

Transfer Agency platforms

Job description

JPMorgan Chase & Co. in Boston is seeking an Associate II to lead a team focused on ETF order taking and primary market activity for institutional clients and asset managers.

You will validate instructions against fund documentation, coordinate with Authorized Participants and Capital Markets desks, and work with Custody and Fund Accounting to ensure timely settlements. The role requires strong analytical skills, comfort operating in a global, matrix organization, and a meticulous,