Entry Level Collision Estimator / Service Writer

Quality Collision Group; Williamsburg (VA); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Vision Insurance

Life Insurance

Paid Holidays

Vacation & Sick Days

401(k) with employer match

Paid Training

Résumé du poste

Quality Collision Group is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare repair estimates, and guide customers through the collision repair process from intake to delivery.

You will work with insurance carriers, technicians, parts, and leadership to develop repair plans, manage supplements, and keep customers informed, balancing accuracy, service, and shop efficiency.

Qualifications

• Collision or Automotive Industry experience preferred.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

Responsabilités

• Inspect damaged vehicles and prepare complete collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures for insurer and company.
• Communicate with customers regarding repair scope, timeline, updates, and delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices matching estimates.
• Maintain organized documentation and provide high level customer service throughout repair.

Connaissances

Customer service

Communication

Organizational skills

Driver's license

Description du poste

Why Join Bruce's Body Shop, a Quality Collision Group brand? Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future. Earning Potential: Competitive compensation with six-figure earning potential in select roles. Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development. Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement.

Job Summary

The Collision Estimator / Service Advisor evaluates vehicle damage, prepares accurate repair estimates, and guides customers through the collision repair process from intake through delivery. This role works closely with insurance carriers, technicians, parts, and production leadership to develop complete repair plans, manage supplements, and keep customers informed. The position is responsible for balancing repair accuracy, customer service, insurer requirements, and efficient shop workflow.

Responsibilities / Essential Functions

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Qualifications

• Collision or Automotive Industry experience preferred.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

Benefits

• Medical Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match
• Paid Training

About Quality Collision Group LLC

BE AN ORIGINAL At Quality Collision Group, our people are as unique as our approach to our industry. Our teams offer more than a job; we provide a chance to be your best, make friends, and have fun. We're passionate about repairing vehicles the right way.