Collision Estimator

Quality Collision Group; California; On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group is seeking a Collision Estimator / Service Advisor in California to evaluate vehicle damage, prepare accurate estimates, and guide customers through the repair process from intake to delivery. This role requires at least 2 years of collision estimating or service advisor experience, plus CCC ONE proficiency and a valid driver's license.

You will collaborate with insurers, technicians, and production leadership to deliver complete repair plans and maintain service

Qualifications

• Minimum 2 years of collision estimating or collision service advisor experience required.
• Strong knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.
• Proficiency with CCC ONE estimating software required; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Collision estimating

Customer service

Oral communication

Written communication

Organizational skills

Tools

CCC ONE

Job description

Why Join Jerry Graham, a Quality Collision Group brand?

Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future.

Earning Potential: Competitive compensation with six-figure earning potential in select roles.

Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development.

Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement.

Job Summary The Collision Estimator / Service Advisor evaluates vehicle damage, prepares accurate repair estimates, and guides customers through the collision repair process from intake through delivery. This role works closely with insurance carriers, technicians, parts, and production leadership to develop complete repair plans, manage supplements, and keep customers informed. The position is responsible for balancing repair accuracy, customer service, insurer requirements, and efficient shop workflow.

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair. Qualifications
• Minimum 2 years of collision estimating or collision service advisor experience required.
• Strong knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.
• Proficiency with CCC ONE estimating software required; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match
• Paid Training

About Quality Collision Group LLC

BE AN ORIGINAL At Quality Collision Group, our people are as unique as our approach to our industry. Our teams offer more than a job; we provide a chance to be your best, make friends, and have fun. We're passionate about repairing vehicles the right way.