Estimator in Training: Start Collision Estimator Career

Gerber Collision & Glass; Buffalo (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses program

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Buffalo, NY seeks an Estimator in Training to learn estimating and repair planning alongside our Estimator. You will diagnose and prepare estimates for repairs, communicate value to customers, and support insurance claims while maintaining accuracy and profitability.

Requirements include a high school diploma or GED, prior customer service experience, and completion of 16 I-CAR units within 12 months.

Qualifications

• High school diploma/GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within 12 months of employment.
• Preferred: 4–6 years related work experience; photo-imaging software experience.

Responsibilities

• Ensure WOW (Wow Operating Way) plan is consistently executed.
• Greet customer at repair drop off and build rapport.
• Map damage with customer and identify opportunities.
• Upload photos and notes to CCC One with arrival time and details.
• Verify estimate during teardown and finalize using Repair Planning Template.
• Coordinate with repair team to ensure windshield notations are accurate; compile parts list.
• Set promise date using the calendar tool and call customer to review estimate.
• Provide regular updates to customer per management standards.
• Participate in production meetings and follow up with customers on next steps.
• Assist insurance adjusters with damage reports and re-inspections.

Skills

Excellent communication skills

Computer literate

Good decision-making ability

Education

High school diploma/GED

16 I-CAR units within 12 months

Tools

CCC One

Photo-imaging software

Job description

Gerber Collision & Glass in Buffalo, NY seeks an Estimator in Training to learn estimating and repair planning alongside our Estimator. You will diagnose and prepare estimates for repairs, communicate value to customers, and support insurance claims while maintaining accuracy and profitability.

Requirements include a high school diploma or GED, prior customer service experience, and completion of 16 I-CAR units within 12 months.