Estimator & Claims Resolution Specialist

Servpro Industries, Inc.; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Servpro Industries, Inc. in Chicago, IL seeks an Estimator & Claims Resolution Coordinator to monitor leads from intake to invoicing, work with Production to track progress, review documentation, and prepare accurate estimates.

The role requires coordinating with adjusters, providing supporting documentation, and following up with customers to resolve disputes and ensure satisfaction.

Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create and review estimates based on scope and photos from the Production crew.
• Maintain an accurate Work in Progress board for all your active leads/projects.
• Monitor and ensure all client requirements are followed.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with the accounting team to ensure proper invoicing.
• Communicate with adjusters, reviewers, and customers regarding estimate, scope, and invoicing questions.
• Review and respond to estimate disputes, requested revisions, and comparative estimates.
• Gather and provide supporting documentation to justify the scope of work and associated charges.
• Track outstanding estimate approvals, supplements, and disputed items through final resolution.
• Follow up with customers during the final stages of the job to address concerns and help ensure customer satisfaction.
• Escalate unresolved claim or customer concerns to management when necessary.
• Assist other departments, as needed.

Job description

Servpro Industries, Inc. in Chicago, IL seeks an Estimator & Claims Resolution Coordinator to monitor leads from intake to invoicing, work with Production to track progress, review documentation, and prepare accurate estimates.

The role requires coordinating with adjusters, providing supporting documentation, and following up with customers to resolve disputes and ensure satisfaction.