Estimator & Claims Resolution Specialist

SERVPRO of Vacaville / Dixon; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

The Estimator & Claims Resolution Coordinator at SERVPRO of Vacaville / Dixon oversees incoming leads from conversion to invoicing, coordinating with Production to track work and verify documentation. You will prepare estimates, liaise with adjusters, and ensure customer concerns are resolved while maintaining accurate records for audit and billing purposes.

You will collaborate with multiple teams, review disputes, and ensure all work complies with program requirements, striving for timely,

Qualifications

• Experience creating and reviewing estimates from scope and photos.
• Strong eye for accurate documentation and invoicing processes.

Responsibilities

• Monitor job file status to ensure accuracy in all documentation daily.
• Communicate with Production crews to ensure on-site documentation is captured.
• Create and review estimates based on scope and photos from Production.
• Maintain an accurate Work in Progress board for active leads/projects.
• Review timestamps and datapoints to reflect reporting KPIs.
• Complete and review job file documentation for final upload and audit.
• Perform internal audits to ensure estimates reflect work performed.
• Coordinate with accounting for proper invoicing and job close-out.
• Communicate with adjusters, reviewers, and customers regarding estimates and invoicing.
• Track approvals, supplements, and disputed items through final resolution.
• Follow up with customers to address concerns and ensure satisfaction.
• Escalate unresolved claims or customer concerns to management when needed.

Job description

The Estimator & Claims Resolution Coordinator at SERVPRO of Vacaville / Dixon oversees incoming leads from conversion to invoicing, coordinating with Production to track work and verify documentation. You will prepare estimates, liaise with adjusters, and ensure customer concerns are resolved while maintaining accurate records for audit and billing purposes.

You will collaborate with multiple teams, review disputes, and ensure all work complies with program requirements, striving for timely,