Estimator In Training

Boyd Group; Fort Walton Beach (FL); Presencial; USD 38.000 - 62.000; Jornada completa

Descripción de la vacante

The Boyd Group is seeking an Estimator in Training in Fort Walton Beach, FL. You will learn to diagnose and prepare estimates for vehicle repairs per insurance partner guidelines, while communicating value to customers and supporting sales.

As an Estimator Apprentice, you’ll work with the team to map damage, generate accurate parts lists, and finalize estimates using Repair Planning templates. Strong communication and attention to detail are essential.

Formación

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within the first 12 months.

Responsabilidades

• Greet customers at repair drop-off and build rapport.
• Map damage with the customer (previous, current loss, WOW opportunities).
• Handle repair mapping, take initial photographs.
• Upload photos and notes to CCC One with arrival time and details.
• Notify production that vehicle has arrived and place in production queue.
• Verify estimate during teardown and finalize using the Repair Planning Template.
• Assist insurance adjusters with damage reports and support claim re-inspections.
• Update customers regularly with frequency set by management.

Conocimientos

Communication skills

Computer literacy

MS Office

Decision making

Educación

High school diploma or GED

16 I-CAR units within 12 months

Descripción del empleo

FL Ft Walton Beach-435 Green Acres Rd - 123075 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs.
• Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue.
• Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete.
• Puts together final parts list.
• Uses Promise Date Caculator to set promise date.
• Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day.
• Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Education and/or Experience Required

High school diploma/GED required. Prior customer service experience. Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.

Preferred

4-6 years related work experience. Photo-imaging software experience preferred.

Required Skills/Abilities

Excellent communication skills. Computer literate. Knowledge of Microsoft products is preferred. Good decision-making ability and sound judgment.

Other Requirements

Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage. Must possess clear vision in providing an accurate estimate of a vehicle’s damage.

Additional Notes

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.