Estimator

Gerber Collision & Glass; Hilton Head Island (SC); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Job summary

Gerber Collision & Glass in Hilton Head Island, SC, seeks an Estimator to prepare damage appraisals, authorize repairs, and guide customers through the repair process. You will document communications with customers and insurers, and keep records updated to ensure quality service.

The role requires knowledge of OE guidelines, DRP processes, and basic computer skills. A valid driver’s license and I-CAR training willingness are required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of estimator/repair experience preferred.
• Knowledge of repairs and OE guidelines.
• Ability to use basic computer tools and DRP processes.
• Willing to complete I-CAR training.

Responsibilities

• Create accurate vehicle damage reports and repair estimates.
• Coordinate repair needs and communicate with customers and insurance companies.
• Document customer interactions and update records.
• Attend production walks and team meetings.
• Maintain KPIs and follow WOW Operating Way.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Driver's license

Education

High School Diploma or equivalent

Tools

I-CAR Training

DRP compliance knowledge

Job description

SC Hilton Head - 154031We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.Key Job ResponsibilitiesRole and RequirementsEnsure every customer interaction is documented, updated efficiently and accurately with pertinent detailsProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store ManagerMaintain the store's KPI’s by maximizing role performanceUphold the company's Core Values : Honesty, Integrity & RespectEducation and/or Experience RequiredKnowledge of Repairs and OE GuidelinesHigh School Diploma or equivalentAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicenseRequired Skills/AbilitiesAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicensePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#INDSOUTHAI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.Estimated $49,000 - $70,000 / YearIn the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.Supplemental Pay:This position may also be eligible for Bonus opportunities tied to individual or business initiatives.