Estimator

JHCC Holdings LLC; Hilton Head Island (SC); On-site; USD 49,000 - 70,000; Full time

Job summary

The Boyd Group is hiring at its Hilton Head Island location. The Estimator role focuses on delivering an excellent customer experience while coordinating vehicle repairs, documenting details, and communicating with customers and insurers to keep the process moving smoothly.

Ideal candidates will have at least 1 year of experience, knowledge of repair guidelines, and a willingness to complete I-CAR training. A valid driver’s license is required, and DRP compliance is essential.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document every customer interaction accurately and update details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Communicate customer requests to appropriate team members and maintain KPI focus.
• Participate in daily production walks and support team members as needed.

Skills

Customer service experience

Basic computer skills

DRP compliance

Driver's License

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Job description

SC Hilton Head - 154031 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description: The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities Role and Requirements

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License Must be willing to complete I-CAR Training Valid Driver’s License

Skills/Abilities

Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

Estimated $49,000 - $70,000 / Year

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.