Estimate Review Specialist I

SERVPRO; Gallatin (TN); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) with company match

Profit sharing

Paid time-off

Paid holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Résumé du poste

SERVPRO is seeking an Estimate Review Specialist in the Quality Assurance Department to audit and validate job files against carrier guidelines. You will review estimates, ensure accuracy, and manage cycle times while maintaining a 95% department scorecard average.

The role requires strong analytical and mathematical abilities, the capacity to handle about 40 claims per day, and excellent customer service. Training and cross-team collaboration are expected.

Qualifications

• Two years of relevant experience in customer support, QA or audit.
• Experience in insurance, damage estimation or similar preferred.
• Basic understanding of loss estimation for residential or commercial properties.
• IICRC/WRT/ASD certification or ability to obtain within the first year.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and meet performance targets.

Responsabilités

• Review estimates based on carrier guidelines.
• Manage cycle times and quality of estimate reviews timely and fairly.
• Examine documents for completeness, accuracy, and conformance to guidelines.
• Utilize technology to review and analyze written information and estimated damages.
• Able to review at least 40 claims per day at varying stages.
• Attend trainings, meetings and projects as needed.
• Communicate with Franchises via phone, email and internal systems.
• Represent the company professionally.
• Maintain required case load and department scorecard targets.

Connaissances

Customer service

Attention to detail

Communication skills

Multitasking

Time management

Analytical thinking

Problem solving

Independent worker

Formation

High School Diploma or GED

Outils

Xactimate / Xactware

Slack

MS Teams

Description du poste

What We Offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What We Offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Estimate Review Specialist in the Quality Assurance Department is responsible for performing quality, accurate job file audits to ensure client guidelines are met. Estimate Review Specialists are expected to maintain flexibility with respect to working overtime and holidays, especially when inundated with job files in the audit queue.

You will

• Review estimates based on carrier guidelines.
• Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
• Examine documents for completeness, accuracy, and conformance to carrier guidelines.
• Utilizes current technology to review, and analyze written information and estimate damages.
• Ability to successfully review, at minimum, 40 claims per day at varying stages in the claims process.
• Strong analytical and mathematical ability.
• Exercise objective judgment and critical decision making to resolve issues.
• Note and follow up on discrepancies in files.
• Attend and participate in trainings, team meetings and projects, as needed.
• Knowledge share and assist peers, when needed.
• Execute excellent customer service.
• Effectively communicate with Franchises via phone, email, and internal systems to accurately document claim details.
• Represent the company with a high level of professionalism.
• Maintains expected case load required and a 95% department scorecard average for the year.
• Aid the Franchise Support Phone Group when necessary.
• Aid with the Billing Disputes process when necessary.
• Aid with customer complaint resolution when necessary

You have

• Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• A minimum of two years of relevant experience to include experience in customer support, quality assurance and/or audit required.
• Six months to one year of experience in insurance, damage evaluation and estimating, or similar backgrounds preferred.
• A basic understanding of loss estimating, homeowner residential, commercial, mitigation and/or construction preferred.
• Ability to utilize technology to review, and analyze written information and scope of estimate damages preferred.
• Ability to understand and have a background that includes an Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment)
• Excellent attention to detail required.
• Self-motivated critical thinker who can work independently to solve problems required.
• Ability to multitask and quickly adapt to changing/conflicting priorities required.
• Strong written and verbal communication skills required.
• Ability to communicate effectively using programs such as Slack & MS Teams. Comfortable sharing screens and video chatting preferred.
• Knowledge of Xactimate / Xactware software applications or other estimating software preferred.
• Strong relationship building skills and ability to work well with others required.
• High level of time management skills required, including the ability to work in a metrics driven claims environment.
• Ability to remain sitting while working on a computer with phone use for extended periods of time required.
• This position is open to candidates residing in select states, including AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NH, NM, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, and WY, subject to applicable state and local laws.

Education

• High School Diploma or GED required.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.