Estee Lauder Counter Manager - Full Time

Belk; Asheville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Cosmetic Counter Manager to lead a team in delivering exceptional customer service and achieving sales targets. This role involves coaching associates, analyzing business performance, and maintaining high standards in store presentation and hygiene. As a key player in the sales team, you will drive customer engagement and build lasting relationships while ensuring the effective execution of promotional events. If you have a passion for retail and a knack for leadership, this opportunity is perfect for you.

Qualifications

• 3-5 years of retail experience and 1-3 years in a supervisory role.
• Excellent organizational and communication skills are essential.

Responsibilities

• Analyze business performance and recommend strategies to management.
• Recruit and retain quality staff while achieving sales goals.

Skills

Customer Service Skills

Sales Skills

Organizational Skills

Team Leadership

Communication Skills

Education

Retail Experience

Supervisory Experience

Tools

POS Systems

Computer Proficiency

Job description

The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. They are responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit services and build long-term customer relationships.

Development - Responsible for:

1. Analyzing daily/weekly/monthly business and recommending strategies to impact business to Store Management and Vendor Account Executive.
2. Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standards.
3. Recruiting, interviewing, and retaining quality staff, with open positions kept to no more than 2 weeks average.
4. Developing bench strength in existing staff and recommending candidates for promotion or added responsibility.
5. Implementing effective scheduling to guarantee proper coverage based on business needs.
6. Staffing according to sales plans to maximize counter productivity.
7. Utilizing Belk/Store promotional calendar to maximize associate SPH.
8. Communicating clearly and consistently to the selling team, maintaining self-esteem, focusing on specific behavior outcomes, using reinforcement techniques, asking for feedback, and setting goals with follow-up dates.
9. Conducting team meetings prior to major events and regular briefings with Beauty Advisors.
10. Communicating inventory needs to store management.

Sales - Responsible for:

1. Meeting or exceeding personal sales per hour goals.
2. Demonstrating excellent selling skills and customer service as a role model.
3. Executing promotions, special events, pre-sells, and GWP’s.
4. Driving sales through customer clienteling.
5. Working with store management to optimize business-to-business opportunities.
6. Achieving assigned dollar line goals.
7. Identifying and reducing area shrinkage.

Customer Service - Responsible for:

1. Meeting or exceeding SPH and credit application goals.
2. Thanking each customer by name after purchase.
3. Handling transactions efficiently and accurately.
4. Providing high-level customer service to support Customer Satisfaction Surveys (CSS).
5. Building and maintaining a customer clientele base.
6. Recording and protecting personal customer information.

General Responsibilities:

1. Maintaining store standards in presentation and hygiene.
2. Unpacking and storing new merchandise promptly.
3. Ensuring timely setup for promotional events.
4. Following procedures for all systems, including AIR, counts, markdowns, retickets, inventory control, and RTVs.
5. Maintaining professional dress standards and appearance.
6. Cooperating with team members and management.
7. Adhering to policies on attendance and tardiness.
8. Accepting additional duties during busy times or as requested.
9. Assisting with non-sell duties as assigned.
10. Maintaining communication with store management, account executives, and vendor management.

Minimum Education & Experience:

• No formal education requirement.
• 3-5 years of retail experience.
• 1-3 years supervisory experience.
• Excellent organizational skills.

Knowledge / Skills Requirements:

• Proficiency with computer, POS systems, and related equipment.
• Manual dexterity for handling sensor tags and applying treatments/make-up.
• Ability to adapt to different merchandise types and department demands.

Physical Requirements:

• Ability to push/pull 100-500 pounds when moving stock carts.
• Reaching above and below shoulder level and lifting 25-50 pound boxes.
• Flexible schedule including evenings and weekends due to shift rotations.