Weekend Estate Host: Premium Wine Tastings & Guest Experience

Tasting Room Expo; Oregon; In loco; USD 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Jackson Family Wines hosts tastings and guest experiences at its estate properties. The On-Call Estate Host will support hospitality teams at WillaKenzie Estate and Gran Moraine Winery, delivering memorable tastings and building guest relationships.

This role primarily covers weekends with roughly one 8-hour shift weekly, with flexibility for more hours during peak periods. The ideal candidate loves wine, hospitality, and creating exceptional guest experiences, and can work well with a team

Competenze

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.

Mansioni

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

Conoscenze

Customer service

Hospitality

Sales experience

Communication

Strumenti

POS systems

Excel

Word

Outlook

Descrizione del lavoro

Jackson Family Wines hosts tastings and guest experiences at its estate properties. The On-Call Estate Host will support hospitality teams at WillaKenzie Estate and Gran Moraine Winery, delivering memorable tastings and building guest relationships.

This role primarily covers weekends with roughly one 8-hour shift weekly, with flexibility for more hours during peak periods. The ideal candidate loves wine, hospitality, and creating exceptional guest experiences, and can work well with a team