Estate Services Coordinator

Carmel Realty Company; Carmel-by-the-Sea (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Carmel Realty Company is seeking a full-time Estate Services Coordinator to enhance the client experience for owners in Carmel and Pebble Beach. Responsibilities include conducting property inspections, delivering exceptional customer service, personal concierge services, and administrative support.

The ideal candidate is outgoing, has experience with high-end clientele, and possesses strong organizational skills. Knowledge of property management principles is preferred. A reliable vehicle is necessary for work travel, with mileage reimbursement offered.

Qualifications

• Outgoing, dedicated, and committed to exceptional customer service.
• Experience with high-end clientele and strong confidentiality understanding.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct property inspections and facilitate communication.
• Deliver personalized concierge services and support division teams.
• Maintain organized property records and manage sensitive information.

Skills

Exceptional customer service

High-end clientele experience

Property management principles

Multitasking and prioritization

Proficiency in Microsoft Outlook, Word, and Excel

Verbal and written communication skills

Home maintenance knowledge

Job description

Carmel Realty Company is currently searching for a full-time Estate Services Coordinator and team member to help manage the client experience of visiting owners’ world-class homes in Carmel and Pebble Beach.

Responsible for all functions of the estate services coordinator with estate management homeowners, realtors and guests.

• Conduct property inspections, collaborate on projects, maintenance initiatives and facilitate clear timely communication with resolution
• Deliver exceptional customer service with keen attention to detail and follow-through
• Provide personalized concierge services across all departments, including errands, and appointment scheduling with guidance from the team
• Support division teams with administrative tasks and special projects
• Coordinate and oversee vendor access, attend appointments and ensure quality standards
• Maintain organized property records, inspection notes, and service documentation
• Manage sensitive homeowner and guest information with discretion and confidentiality
• Support onboarding and orientation for new homeowners, guests, or service providers
• Maintain flexibility for occasional evening and weekend availability
• Adapt to new projects and responsibilities as needed
• Possess knowledge of home maintenance and troubleshooting (preferred, willing to train)

Required Skills & Qualifications

• Outgoing, dedicated, and committed to delivering exceptional customer service.
• Experience working with high-end clientele, with a strong understanding of confidentiality and discretion.
• Basic understanding of property management principles.
• Ability to multitask, prioritize, and stay highly organized in a fast-paced, dynamic environment.
• Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel.
• Forward-thinking and proactive in identifying and resolving issues. Excellent verbal and written communication skills
• Opportunity for Advancement
• 1 year or more of customer service experience in hospitality or concierge type of work, project collaboration, maintenance or similar areas of expertise
• Provide your own reliable vehicle with mileage reimbursement for work travel