Estate Services Property Manager

Carmel Realty Company; Carmel-by-the-Sea (CA); On-site; USD 65,000 - 100,000; Full time

Job summary

Carmel Realty Company is seeking a full-time Estate Services Property Manager to enhance the client experience for owners of luxury homes in Carmel and Pebble Beach. This role supports inspections, maintenance projects, and concierge services, with confidentiality and discretion for high-end clients.

Ideal candidates have 2+ years in hospitality or concierge, basic property management understanding, and strong organizational skills.

Qualifications

• Outgoing, dedicated, and committed to delivering exceptional customer service.
• Experience with high-end clientele, discretion and confidentiality.
• Basic understanding of property management principles.
• Multitask, prioritize and stay organized in a fast-paced environment.
• Strong computer skills: Outlook, Word, Excel.
• Excellent verbal and written communication.
• 2+ years in customer service in hospitality/concierge or related.
• Property management experience preferred.
• Own reliable vehicle with mileage reimbursement for work travel.

Responsibilities

• Conduct property inspections, collaborate on projects, coordinate maintenance and ensure clear timely communication with resolutions.
• Deliver exceptional customer service with keen attention to detail and follow-through.
• Provide personalized concierge services across all departments, including errands and appointment scheduling with team guidance.
• Support division teams with administrative tasks and special projects.
• Coordinate and oversee vendor access, attend appointments and ensure quality standards.
• Maintain organized property records, inspection notes, and service documentation.
• Handle sensitive homeowner and guest information with discretion and confidentiality.
• Assist onboarding/orientation for new homeowners, guests, or service providers.
• Maintain flexibility for occasional evening/weekend availability.
• Adapt to new projects and responsibilities as needed.
• Knowledge of home maintenance/troubleshooting preferred (training offered).

Job description

Carmel Realty Company is currently searching for a full-time Estate Services Property Manager and team member to help manage the client experience of visiting owners’ world-class homes in Carmel and Pebble Beach. Since 1913, Carmel Realty Company has been a locally owned family business, located in downtown Carmel and has enjoyed an impeccable reputation as the premier luxury brokerage and property management company on the Monterey Peninsula. We have consistently won awards for Best Place to Work, Best Real Estate Company and Best Property Management Company. Carmel Realty and its sister brand, Monterey Coast Realty, are now the largest independent real estate company on the Monterey Peninsula.

Estate Services Property Manager - Responsibilities

• Conduct property inspections, collaborate on projects, maintenance initiatives and facilitate clear timely communication with resolution
• Deliver exceptional customer service with keen attention to detail and follow-through
• Provide personalized concierge services across all departments, including errands, and appointment scheduling with guidance from the team
• Support division teams with administrative tasks and special projects
• Coordinate and oversee vendor access, attend appointments and ensure quality standards
• Maintain organized property records, inspection notes, and service documentation
• Manage sensitive homeowner and guest information with discretion and confidentiality
• Support onboarding and orientation for new homeowners, guests, or service providers
• Maintain flexibility for occasional evening and weekend availability
• Adapt to new projects and responsibilities as needed
• Possess knowledge of home maintenance and troubleshooting (preferred, willing to train)

Required Skills & Qualifications

• Outgoing, dedicated, and committed to delivering exceptional customer service.
• Experience working with high-end clientele, with a strong understanding of confidentiality and discretion.
• Basic understanding of property management principles.
• Ability to multitask, prioritize, and stay highly organized in a fast-paced, dynamic environment.
• Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel.
• Forward-thinking and proactive in identifying and resolving issues. Excellent verbal and written communication skills
• Opportunity for Advancement
• 2 years or more of customer service experience in hospitality or concierge type of work, project collaboration, maintenance or similar areas of expertise
• Property Management experience preferred
• Provide your own reliable vehicle with mileage reimbursement for work travel