Esports Tech Lead — On-Campus Labs & Event Support

Syracuse University; City of Syracuse (NY); On-site; USD 62,000 - 64,000; Full time

Job summary

Syracuse University in Syracuse, NY, is seeking an Esports Technical Specialist to provide expert technical support for gaming facilities, troubleshoot hardware, software, and networking, and administer esports labs. You will support gamers and staff and ensure smooth operation during events.

The role requires a Bachelor’s degree and 2-3 years of Esports tech experience; on-call nights/weekends are required during large events, with standard business hours most of the year.

Qualifications

• A Bachelor’s degree and 2-3 years of experience with gaming or Esports-related technology.
• Application support and administration along with experience in IT systems and projects is recommended.

Responsibilities

• Provide primary technical support, assistance, and troubleshooting for all technology used in the Student Experience Division’s esports facilities, including computer hardware, gaming technology, software, and audio-visual technology.
• Administer, maintain, and ensure the performance of applications and systems used in the esports labs
• Supervise and train esports student event staff
• Ensure smooth operation during events by providing planning and support for the use of event-related technology
• Conduct training on, and develop and maintain documentation for, the use of esports-specific technology
• Act as the primary technical liaison for the esports facilities, interfacing with divisional and central IT resources as well as vendors to ensure smooth and efficient operation of esports facilities

Skills

Technical troubleshooting

Networking

Customer service

Communication

AV systems

Education

Bachelor’s degree & 2-3 years Esports tech

IT systems experience recommended

Job description

Syracuse University in Syracuse, NY, is seeking an Esports Technical Specialist to provide expert technical support for gaming facilities, troubleshoot hardware, software, and networking, and administer esports labs. You will support gamers and staff and ensure smooth operation during events.

The role requires a Bachelor’s degree and 2-3 years of Esports tech experience; on-call nights/weekends are required during large events, with standard business hours most of the year.