Especialista en Envíos y Servicio al Cliente

The UPS Store 5105; New Haven (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

The UPS Store #5105 in New Haven, CT is looking for a friendly Shipping Customer Service Associate to join our team. You’ll be the face of the store, assisting customers with shipping, printing, and business service needs in a fast-paced environment.

You will process and track packages, handle notary and mailbox services, operate printing equipment, and support cash transactions. A high school diploma and reliable, team-focused attitude are required.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Basic computer proficiency; ability to learn proprietary shipping software.
• Ability to lift packages up to 50 lbs.
• Customer service or retail/shipping experience preferred.
• Reliable, punctual, and a strong team player.

Responsibilities

• Assist customers with domestic and international shipping services including UPS, USPS,
• Process and track packages, handle returns, and manage drop-off shipments
• Operate printing and copying equipment to fulfill customer print orders
• Provide notary, mailbox, faxing, and other business support services as needed
• Maintain a clean, organized, and well-stocked store environment
• Handle POS transactions, process payments, and balance the cash drawer accurately
• Resolve customer inquiries and concerns with professionalism and efficiency

Skills

Communication

Interpersonal skills

Education

High school diploma

Tools

Shipping software

Job description

The UPS Store #5105 in New Haven, CT is looking for a friendly Shipping Customer Service Associate to join our team. You’ll be the face of the store, assisting customers with shipping, printing, and business service needs in a fast-paced environment.

You will process and track packages, handle notary and mailbox services, operate printing equipment, and support cash transactions. A high school diploma and reliable, team-focused attitude are required.