Shipping Customer Service Associate

The UPS Store 5105; New Haven (CT); On-site; USD 18,000 - 25,000; Full time

Job summary

The UPS Store 5105 in New Haven, CT is seeking a friendly Shipping Customer Service Associate to help customers with shipping, printing, and business services in a fast-paced environment.

You will operate POS, process payments, assist with notary and mailbox services, and keep the store organized while delivering accurate, courteous service.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, retail, or shipping/logistics preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers with shipping, printing, and business services.
• Process and track packages and handle drop-offs.
• Operate printing and copying equipment to fulfill print orders.
• Provide notary, mailbox, faxing, and other services as needed.
• Maintain a clean, organized, and well-stocked store environment.
• Handle POS transactions, process payments, and balance the cash drawer accurately.
• Resolve customer inquiries and concerns with professionalism and efficiency.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Team player

Cash handling

Education

High school diploma or equivalent

Tools

Shipping software

POS system

Job description

About the Role:

The UPS Store #5105 in New Haven, CT is looking for a friendly and motivated Shipping Customer Service Associate to join our team! In this role, you'll be the face of our store — helping customers with their shipping, printing, and business service needs every day. If you thrive in a fast-paced environment and love helping people, this is the opportunity for you!

Responsibilities:

• Assist customers with domestic and international shipping services including UPS, USPS,
• Process and track packages, handle returns, and manage drop-off shipments
• Operate printing and copying equipment to fulfill customer print orders
• Provide notary, mailbox, faxing, and other business support services as needed
• Maintain a clean, organized, and well-stocked store environment
• Handle POS transactions, process payments, and balance the cash drawer accurately
• Resolve customer inquiries and concerns with professionalism and efficiency

Requirements:

• High school diploma or equivalent required
• Prior customer service, retail, or shipping/logistics experience preferred
• Strong communication and interpersonal skills
• Basic computer proficiency; ability to learn proprietary shipping software
• Ability to multitask and stay organized in a busy retail environment
• Reliable, punctual, and a strong team player
• Ability to lift packages up to 50 lbs as needed

About Us:

The UPS Store #5105 is a locally owned and operated franchise serving the New Haven, CT community with trusted shipping, printing, and business services. Our customers rely on us for fast, accurate, and friendly service — and we deliver every time. We're proud to offer a supportive team environment where employees can grow their skills and build a rewarding career.