ESOC Lead: 24/7 Security Ops & Crisis Response

Staples Advantage Canada; Framingham (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

22 days PTO

Company match 401(k)

Wellness programs

Job summary

Staples is seeking a capable Enterprise Security Operations Center Supervisor in Framingham, MA to lead a 24/7 security team. You will supervise ESOC activities, coordinate with stakeholders, and drive incident response and investigations.

You will manage CCTV, access control, alarms, and mass notification while developing procedures and risk mitigations to protect people and assets. This role demands strong leadership and crisis management skills.

Qualifications

• High School Diploma or GED required.
• 6+ years in security ops or related field.
• 2+ years of leadership or shift management.
• Experience managing security incidents and crises.
• Experience with physical security technologies.

Responsibilities

• Supervise ESOC daily activities and 24/7 operations.
• Lead investigations, escalation, and documentation of incidents.
• Coach and develop a security team with adequate staffing.
• Manage CCTV, access control, alarms, and mass notification.
• Develop security procedures, response protocols and standards.
• Conduct risk assessments and mitigation planning.
• Coordinate with stakeholders, law enforcement, responders and vendors.
• Support executive protection, crisis management, and business continuity.

Skills

Leadership

Communication

Decision making

Crisis management

Collaboration

Analytical thinking

Prioritization

Education

Associate degree in Criminal Justice/ Security or related

Bachelor’s degree in Criminal Justice or related

Tools

CCTV systems

Access control

Intrusion detection

Alarm monitoring platforms

Mass notification (Everbridge)

Job description

Staples is seeking a capable Enterprise Security Operations Center Supervisor in Framingham, MA to lead a 24/7 security team. You will supervise ESOC activities, coordinate with stakeholders, and drive incident response and investigations.

You will manage CCTV, access control, alarms, and mass notification while developing procedures and risk mitigations to protect people and assets. This role demands strong leadership and crisis management skills.