Global Security Operations Center (GSOC) Operator

Staples Advantage Canada; Framingham (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Staples Advantage Canada is seeking an Enterprise Security Operations Center Analyst for a third shift (11pm–7:30am, Sunday–Thursday) onsite in Framingham, MA. You will monitor physical security systems, analyze alerts, and coordinate rapid incident responses with IT, HR, and legal.

You will document incidents, review security protocols, conduct risk assessments, and develop policies to meet regulatory standards.

Qualifications

• BA/BS in IT, cybersecurity, security management, criminal justice, or related field, or equivalent work experience
• 2+ years of related experience in physical security
• Strong analytical and problem-solving abilities
• Excellent communication and teamwork skills
• Familiarity with physical security software and threat intel tools

Responsibilities

• Continuously monitor physical security systems (surveillance, access control) to detect threats.
• Analyze alerts and data to identify genuine threats and false alarms.
• Research and report on incidents, with recommendations.
• Coordinate rapid response to security incidents across teams.
• Collaborate with IT, HR, legal for multidisciplinary incident management.
• Document all incidents and responses for learning and compliance.
• Review and update physical security protocols to address evolving threats.
• Develop and implement physical security policies conforming to standards.
• Conduct regular risk assessments to identify vulnerabilities.
• Liaise with external security agencies and vendors for collaboration.
• Communicate security needs effectively to stakeholders.

Skills

Analytical skills

Problem-solving

Communication

Teamwork

Attention to detail

Understanding of security systems

Incident response basics

Security software proficiency

Public safety background

Education

Bachelor's degree in IT, cybersecurity, security management, criminal justice, or related field

Tools

Everbridge

Ontic

Genetec

SmartSheet

Job description

Enterprise Security Operations Center Analyst

This is a third shift position, 11pm – 730 a.m., Sunday – Thursday

Work Location: Onsite, Framingham, MA

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you’ll be doing:

• Continuously monitor physical security systems, including surveillance cameras and access control systems, to detect and assess potential security threats.
• Analyze physical security alerts and data from various sources to identify genuine threats and false alarms.
• Conduct research and gather intelligence on potential incidents/risks, or post incidents; prepare reports on findings with recommendations.
• Coordinate rapid response to security incidents, ensuring timely and effective resolution.
• Collaborate with relevant departments (like IT, HR, legal) for a multidisciplinary approach to incident management.
• Document all physical security incidents and responses in detail for future reference and learning.
• Regularly review and update physical security protocols to align with current threats and organizational changes.
• Develop and implement physical security policies and procedures, ensuring compliance with legal and regulatory standards.
• Conduct regular risk assessments to identify potential security vulnerabilities.
• Recommend and implement appropriate mitigation strategies to reduce physical security risks.
• Perform routine physical security audits to ensure compliance with established protocols and industry standards.
• Liaise with external security agencies and vendors for enhanced security collaboration.
• Communicate effectively with internal stakeholders to understand their security needs

What you bring to the table:

• Strong analytical and problem-solving skills.
• Effective communication and teamwork abilities.
• High attention to detail and accuracy.
• Understanding of security systems and threat landscape.
• Basic knowledge of incident response and crisis management.
• Proficiency in physical security software and tools.
• Prior experience in the military, law enforcement or Public Safety desired

What’s needed-Basic Qualifications:

• BA/BS degree in Information Technology, Cybersecurity, Security Management, Criminal Justice, or related field, or equivalent work experience
• 2+ years of related experience in physical security or similar roles.

What’s needed- Preferred Qualifications:

• Experience with advanced physical security systems and threat intelligence tools i.e. Everbridge, Ontic and Genetec
• Physical Security Professional (PSP) or Physical Security Certification (PSC), Certified Protection Professional (CPP) or similar.
• Familiarity with SmartSheet
• Background in law Enforcement, Public Safety or Military
• Experience working in a General Security Operations Center (GSOC)
• Demonstrated ability to handle complex security incidents and
• investigations.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

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