ESG Customer Success Manager

Conservice; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

Conservice seeks a Customer Success Manager for the Sustainability Solutions team, focusing on Goby platform adoption and value realization. You will bridge clients with the technical delivery team to optimize software use and drive long-term value, with potential for career growth as Conservice expands in ESG.

The role emphasizes customer onboarding, relationship management, and collaboration to deliver ESG services and improve product offerings, impacting revenue and client satisfaction.

Qualifications

• Onboard new customers to the Goby platform with senior executives and frontline roles.
• Own ongoing customer relationship to ensure increasing value and education on the platform.
• Collaborate with internal teams to deliver ESG services and improve offerings.
• 3+ years in a role serving customers and/or internal stakeholders; ESG experience is a plus.
• Excellent verbal and written communication across functions and seniority levels.
• Proficiency with workflow tools, Microsoft Office, Google Suite; SaaS and CRM/ERP familiarity.

Responsibilities

• Actively engage in onboarding customers to the Goby platform with senior executives.
• Own the ongoing customer relationship to demonstrate increasing platform value.
• Collaborate with internal teams to deliver ESG services and improve offerings.

Skills

Leadership

Problem Solving

Customer Partnership

Effective Communication

Operational Discipline

Education

Bachelor’s Degree in Business, Data Analysis, Environmental Studies, or related field/equivalent experience

Tools

Workflow tools

Microsoft Office

Google Suite

ERPs/CRMs

Job description

Here at Conservice, the Customer Success Manager is a vital part of our Customer Experience team in our Sustainability Solutions department. Working within our Sustainability Data Management team, the CSM owns the customer relationship to maximize their experience with the Goby platform. This role bridges the gap between our clients and the technical delivery team to help drive software optimization and ensure long-term value creation for our customers.

This is a highly visible position where your efforts will have a genuine business impact on our operations, directly drive revenue, and offer clear avenues for career growth as Conservice continues to expand as a leader in the ESG space.

Key Responsibilities

• Customer Value Creation: Actively engage in onboarding new customers to the Goby platform, working directly with senior executives and frontline roles to establish the relationship.
• Customer Management: Own the ongoing customer relationship once established on the Goby platform, ensuring customers see increasing value through strong business acumen, continued platform education, problem-solving skills, and relationship-building ability.
• Internal Collaboration: Work with internal leaders and teams to deliver all contracted ESG Services and improve product offerings to drive continuous growth.

Skills

• Leadership: Demonstrate initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice customers, our internal operations, product, and our people.
• Problem Solving: Leverage structured thinking, risk assessment, and root-cause analysis to proactively plan and solve problems.
• Customer Partnership: Embrace the idea that value creation enables customers to partner with Conservice perpetually and use every available opportunity to create value and recognize opportunities to upsell
• Effective Communication: Exhibit the ability to set and manage both customers’ and internal stakeholders’ expectations. Also, communicate comprehensively and cohesively in both written and verbal forms.
• Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data.

Qualifications

• Education: Bachelor’s Degree in Business, Data Analysis, Environmental Studies, or a related field/equivalent experience
• Experience: 3+ years of relevant post-bachelor's experience in a project environment serving customers and/or internal stakeholders (e.g., Customer Success, Consulting, or similar corporate roles with a mix of day-to-day operations and time-bound project experiences are desirable). ESG experience is a plus
• Communication Skills:
• Excellent verbal and written communication skills, with experience working across functions and seniority levels.
• Ability to set and manage expectations with both internal stakeholders and external customers.
• Experience delivering customer-based training or demonstrations.
• Technical Skills:
• Proficiency with workflow or project management tools, Microsoft Office, and Google Suite.
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies, and an understanding of the SaaS business model.
• Ability to learn and assess customer needs in addition to understanding process methodologies and the effective use of data.

Requirements

Qualifications

• Education: Bachelor’s Degree in Business, Data Analysis, Environmental Studies, or a related field/equivalent experience
• Experience: 3+ years of relevant post-bachelor's experience in a project environment serving customers and/or internal stakeholders (e.g., Customer Success, Consulting, or similar corporate roles with a mix of day-to-day operations and time-bound project experiences are desirable). ESG experience is a plus
• Communication Skills:
• Excellent verbal and written communication skills, with experience working across functions and seniority levels.
• Ability to set and manage expectations with both internal stakeholders and external customers.
• Experience delivering customer-based training or demonstrations.
• Technical Skills:
• Proficiency with workflow or project management tools, Microsoft Office, and Google Suite.
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies, and an understanding of the SaaS business model.
• Ability to learn and assess customer needs in addition to understanding process methodologies and the effective use of data.

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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