Sustainability Solutions Data Analyst

Conservice LLC; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Conservice LLC is seeking a data-oriented Analyst to join the Sustainability Solutions team. You will interpret data, resolve data issues for customers, and present insights to stakeholders within the Goby platform.

You will collaborate with Customer Success Managers and Consultants to drive value and improve processes. This role emphasizes strong communication, cross-functional teamwork, and an understanding of SaaS data flows, with a focus on onboarding to the ESG platform and ongoing

Qualifications

• Bachelor's degree in engineering, sciences, or business.
• 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders.
• Excellent verbal and written communication skills.
• Experience across functions and seniority levels.
• Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (Sheets, Salesforce, AWS).
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies.
• Understanding of SaaS business model.
• Ability to learn and assess customer data related needs utilizing Six Sigma or similar analytical frameworks.

Responsibilities

• Work closely with customers to resolve data issues
• Present data analysis reports to internal and external stakeholders
• Develop effective actions and guidelines that enable process improvements
• Manage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenance
• Manage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-building
• Work with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth

Skills

Leadership

Problem-Solving

Effective Communication

Operational Understanding

Teamwork

Education

Bachelor's degree in engineering, sciences, or business

Tools

Google Suite

Cloud platforms

Salesforce

AWS

ERP/CRM tech

Job description

Job Description

Overview: Here at Conservice, the Analyst is a vital part of our Customer Experience team within the Sustainability Solutions department. Working specifically within Sustainability Data Management, the Analyst is responsible for collecting, interpreting, and analyzing data to solve customer needs and provide a seamless experience in the Goby platform.

Partnering closely with Customer Success Managers and Consultants, this role leverages structured problem-solving, streamlined processes, and data management principles to ensure foundational account success that drives long-term value creation for our customers.

Key Responsibilities

• Work closely with customers to resolve data issues
• Present data analysis reports to internal and external stakeholders
• Develop effective actions and guidelines that enable process improvements
• Manage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenance
• Manage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-building
• Work with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth

Skills

• Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
• Problem-Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
• Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
• Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
• Teamwork: Collaborate effectively with management and team members.

Qualifications

• Education: Bachelor's degree in engineering, sciences, or business
• Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
• Communication:
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Experience and strong ability working across functions and seniority levels.
• Technical Skills:
• Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies
• Understanding of SaaS business model
• Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks

Preferred Qualifications

• Experience with SQL and/or Python
• An interest/experience in sustainability and ESG initiatives

Requirements

Qualifications

• Education: Bachelor's degree in engineering, sciences, or business
• Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
• Communication:
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Experience and strong ability working across functions and seniority levels.
• Technical Skills:
• Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies
• Understanding of SaaS business model
• Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks

Preferred Qualifications

• Experience with SQL and/or Python
• An interest/experience in sustainability and ESG initiatives

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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